I Faced Poor Service, Miscommunication, and Unclear Charges at BYD Service Center

I recently took my car to the BYD service center for routine maintenance, but I’m extremely disappointed with both the staff's attitude and how the entire process was handled. First, they charged me for wiper blades that hadn’t even arrived yet. I was told they would be installed later, but I had to chase them down for over a week just to get an update.

When I finally got through, the female staff member I spoke to was rude and unprofessional, offering no apology or solution. I was then transferred to someone named Mr. Can, who spoke in vague and uncertain terms, offering no clear answers regarding the timeline or the missing parts.

It’s painfully obvious that this service center lacks basic follow-up procedures, professional communication skills, and any real concern for customer satisfaction. Their tone and approach made me feel like I was the one at fault for asking for what I paid for.

If BYD wants to build long-term trust with its customers, they must retrain their staff, improve communication, and take responsibility for delays and unfulfilled promises. I expect a full explanation and resolution for this unacceptable experience.