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I Can’t Use the BYD Seal UDM-i App Despite Months of Waiting After Purchase

Filiz
BYD Auto
April 8, 2025 4:37 PM154

I purchased a BYD Seal UDM-i in December 2024. At the time, I was told the vehicle’s mobile app feature would be activated shortly. Since February 2025, the system has supposedly been live, but I still cannot access or use the BYD app with my vehicle. Despite calling customer service repeatedly, all I get is the same excuse: “It will be resolved within a month.” That month has now turned into several months, and still, nothing has been fixed.

Customer support is completely unhelpful—no one offers a clear solution or timeline. It’s unacceptable for a company that prides itself on fast growth and innovation to have such slow, disorganized, and unresponsive after-sales service.

If this issue isn’t resolved this week, I will be filing a formal complaint with the Consumer Court, citing a defective product claim. I bought a brand-new vehicle, and yet I’m left with features that don’t work and a company that doesn’t care once the sale is made.

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