The BYD app opens on my vehicle, but when I try to send a command, I receive an error message: "No response from vehicle. Please try again." The app works only for the first 5-10 minutes after exiting the car, but after that, it stops functioning completely.
I visited BYD Kart Oto Service in Istanbul, but the technician admitted that they had no knowledge of the issue. I tested the app in multiple locations, including Fatih and Şişli, where my phone had a strong signal, yet the issue persisted.
This is a major problem, as I need to turn on the climate control in the morning for my child. BYD, I expect a real solution! If I need a software fix, multimedia system replacement, or a technician who actually understands the issue, then make it happen.
While driving my BYD Seal U DM-i, which has only 1,000 km on it, across Istanbul’s Fatih Sultan Mehmet Bridge, both the tablet screen and driver information display suddenly went black. A warning message appeared in Chinese characters, and after translating it, I learned that the car had switched to...
I own a 2023 BYD Atto 3, and since 18 June 2025, the remote access feature has not been activated despite a SIM card being installed at the Diyarbakır Kardelen dealership. This issue has persisted for nearly two months. My car is still running on the initial software version, and because the version...
Nineteen days ago, my BYD Atto 3 broke down and wouldn’t start. On September 24, the vehicle was towed by my insurance to the BYD Kar Service Center in Eyüpsultan, Istanbul. The service team informed me that the battery was defective and would be replaced free of charge under warranty. However, afte...
I purchased a BYD vehicle in December from Istanbul KAR BYD dealership. However, when I encountered an issue and tried to reach their service department, I found it impossible to get through. No one answers the phone, no matter how many times I call. Strangely, when I call the sales department, the...
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