About four weeks ago, I made the huge mistake of purchasing a BYD Seal Sedan AWD, spending close to ₺3,000,000. Ever since I got the car, remote access through the mobile app hasn’t worked at all. I’ve been told repeatedly, “maybe today,” “maybe next week,” “we’re working on it,” but here we are—over a month has passed, and there’s still no solution. Even worse, there’s no explanation, no ETA, and clearly no plan.
This is not some high-tech luxury feature I’m asking for—it's basic smartphone connectivity, something almost every car under ₺1M offers today. Yet here I am, completely unable to use a core feature of a brand-new vehicle.
What’s most infuriating is the total lack of communication and professionalism from BYD. There's no transparency, no accountability, no updates—just silence. I feel cheated.
For a vehicle that costs ₺3 million, the absolute least you expect is working software. Instead, I’ve paid a premium to be frustrated and ignored. BYD, fix this immediately or provide compensation. This is completely unacceptable for a so-called global brand.
I purchased a BYD Seal UDM-i in December 2024. At the time, I was told the vehicle’s mobile app feature would be activated shortly. Since February 2025, the system has supposedly been live, but I still cannot access or use the BYD app with my vehicle. Despite calling customer service repeatedly, all...
I purchased a BYD Seal Hybrid, and for the past month, the remote access system has not worked at all. Every time I contact customer service, they just tell me to wait two days or to uninstall and reinstall the app—which I’ve done multiple times with no success. I’ve called customer service repeate...
I purchased the BYD Seal U DM-i about a month ago. While I’m happy with the vehicle itself, the post-sale support and dealership service have been extremely disappointing. From day one, I have not been able to use the official BYD mobile app because my car is not linked or recognized within the app ...
I purchased a brand-new BYD Seal Design with high hopes, but within a very short time after delivery, the vehicle started exhibiting serious and dangerous malfunctions. While I was driving, the speedometer display suddenly shut off, and various electronic systems began to fail. To make matters worse...
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