I purchased Hugo Boss items in Vienna, Austria on 18/06/2026 and processed the tax refund through Global Blue with Doc-I...D 110443.77420.6583.62453. Based on the tax refund information, we were supposed to receive 21 EUR, which should be around 30 SGD. However, when the refund was finally processed on
We especially prefer the T-shirts we buy from the Boss store at Istanbul Capacity Mall for my husband because of their f...abric quality and overall appearance. However, two of the T-shirts we purchased at the end of September developed serious logo peeling problems within only two to three months of u
I purchased a Hugo Boss knit sweater in December from the Boss store located in Istanbul Optimum Mall. After washing the... product only once at 30 degrees, I noticed that the sweater had significantly shrunk and become noticeably smaller. Considering both the quality expectations associated with the
On December 15, 2025, I purchased the Hugo Boss Bottled Elixir perfume from the Sephora store located in Cevahir Mall. T...his was the second bottle of the same fragrance that I had purchased, but I immediately noticed that this product was definitely not the same as the one I had used before. The sce
On December 6, 2025, I purchased the Hugo Boss Alive perfume from the Sephora store located on Tunalı Hilmi Street in An...kara. Before purchasing the product, I tested it in the store, but naturally it was impossible to fully understand its real performance at that moment. During the sale, it was spec
I have been a long-time customer of the Boss brand, and around May 2025, I purchased a pair of sneakers from the Oqua Fl...orya Brands store. While another pair of Boss shoes that I have owned for three years is still in excellent condition, the inner lining and ankle sections of this newer pair tore a
I purchased a Hugo Boss watch for over ₺17,000, but the winding crown has completely stopped working after just two uses..., each lasting no more than an hour. How can such an expensive product have such a major defect? This isn’t the first issue I’ve had with Hugo Boss watches—this is the third proble
On September 17, 2024, I placed an online order from Beymen (order number BEY-20240917-8763273) for 2 Mont Blanc Platinu...m and 2 Hugo Boss The Scent Elixir perfumes. The package was delivered in pristine condition by Teha Kozmetik on September 20, 2024. Upon opening one of the Hugo Boss Elixir boxes
On October 8, 2024, between 12:10 AM and 12:30 AM, I visited the Boss store in the international departures section of I...stanbul Airport with an urgent need for a t-shirt. Despite being a loyal customer who wears Boss products from shoes to underwear (I was even wearing Boss shoes at the time), I was
I purchased Hugo Boss Infinite and Burberry Hero perfumes from Boyner’s Hilltown Istanbul store on June 8, 2024. Both pe...rfumes lack any lasting fragrance, which led me to believe there might be a problem with the products. I reported this to the customer relations department and requested an inspect
I am disappointed with Hugo Boss for sending me completely different products from what I ordered. I purchased two t-shi...rts, one black and one white, both supposed to be authentic Hugo Boss items. However, the items I received are clearly fake and do not even bear the brand’s logo or quality. The p
I received a Hugo Boss cardholder as a gift from a friend and was initially thrilled with its design and quality. Howeve...r, after just 15 days of light use, the cardholder has deteriorated to an unacceptable condition, as shown in the attached photo. Given the premium reputation of Hugo Boss, I neve
I purchased a pair of Hugo Boss shoes from the Champs Elysees store a month ago, and after wearing them just once, the c...olor began to fade. No matter how carefully I try to clean them, the discoloration worsens, leaving them in an unusable condition. For a product purchased at such a high price, thi
I purchased Hugo Boss sunglasses (model 1042/S/IT 80790, serial 56-14 145) on April 17, 2024, from Metrogarden Opmar Opt...ik. Today, when I took them out of the case for the first time, I noticed scratches on both lenses. Despite never using the sunglasses, the store refused my request for a return or
I don’t usually shop online, but I decided to purchase two pairs of shoes from this site, including a pair of Hugo Boss ...shoes. To my disappointment, the shoes tore on the upper part within just one week of use. I returned the defective product, expecting a resolution. However, the shoes were sent b
I purchased a 200ml Hugo Boss perfume from the Boyner website 10 days ago, but I am extremely disappointed with its perf...ormance. The scent’s longevity is remarkably low, which doesn’t align with the premium price I paid. This raises concerns about the product’s authenticity. As a trusted retailer,
I purchased Hugo Boss glasses from Atasun Optik, and despite careful use, they broke at the hinge while I was simply wea...ring them. There was no pressure, no impact, yet the frame snapped, proving how fragile and low-quality the material is. This is clearly a manufacturing defect, yet Atasun Optik r
I am still waiting for my refund from Hugo Boss. I was told that the money would be returned to my account as soon as po...ssible, but it hasn’t arrived yet. It has been two days, and I am starting to worry that I won’t get my money back. The refund amount is ₺6994, which is not a small sum. I reached
I recently visited the Hugo Boss store at Capacity Mall, and I was shocked by the terrible customer service. The staff w...ere cold, unfriendly, and completely uninterested in assisting customers. Instead of making me feel welcome, they acted as if they were forced to be there, making the shopping expe
