Question 1

What is Hostinger refund policy?

Accepted Answer

Refund Eligibility and Timeframe:
If you remove a product you bought from Hostinger within 30 days of the purchase date, you can get your money back. But purchases made with cryptocurrencies, tokens, or digital assets can't be returned because they can't be taken back and the exchange rates are always changing.

Definition of "Date of the Transaction:
The "Date of the Transaction" is the date of the buy, as well as any renewals that Hostinger may handle in the future according to the product's Terms of Use.

Eligibility for a standard refund:
Some products, such as hosting plans, SSL certificates, backups, email services, and certain plans like NordVPN, VPS hosting, and more, are available for refunds under standard terms.
Products that can't be refunded include domain name renewals, successful domain moves, privacy protection, some toolkit services, VPS licenses, and products that were stopped working because of a violation.

Purpose of a Refund and Bad Use:
The purpose of refunds is to let customers try out Hostinger's services. Refunds can't be used too often or for the same services over and over again. Hostinger has the right to turn down refund requests from people who are being rude.

Domain names have their own refund rules:
If you cancel a new name registration within four days, you can get your money back, except for.br domains, which take seven days. If a domain move fails, you can get your money back within a certain amount of time.
CC TLD Registries Cannot Get Refunds: Some country-code top-level domain (ccTLD) registries, like.be,.ca,.ch, etc., do not allow refunds when a domain is cancelled.

Refunds for Special Deals:
Domain offers that are part of a special deal have their own return rules. If the name was given for free, Hostinger may give back the difference between what was paid and what the domain is worth.

Methods of payment that have special refund rules:
Different ways of paying have different rules about refunds. Some payment ways, like Multibanco, can't be refunded to the original source of payment, but they can be refunded to Hostinger Balance or PayPal.

Refunds from an overfunded account:
If you have extra money in your account, you can get it back within 30 days of the payment that caused it. After 30 days, there are times when other fees may be refunded instead.

Chargebacks and Their Effects:
Chargebacks are seen as not paying what you agreed to. In answer to chargebacks, Hostinger has the right to take legal action and end services. There could be account lockouts and data loss.

Process for resolving chargebacks:
To fix chargebacks, customers must check their payment ways and give the proof or information that is needed. To get the service back, you must pay the necessary fees and meet certain conditions.

How to stop chargebacks:
Customers are asked to talk to Customer Support before starting a chargeback to avoid having their account blocked and paying more fees.

The right of the host to dispute chargebacks:
Hostinger has the right to fight any chargeback by showing proof of approved transactions and service use.

These are the basic points explained in the official Hostinger return policy. Keep in mind that the most up-to-date information can only be given by the company itself.

Question 2

Why did Hostinger charge me a different price?

Accepted Answer

If you've observed a distinction between the sum debited from your payment method and the price exhibited in the cart or on your receipt post-payment, it might be because:

1. Payment in Installments: If accessible, choosing to settle payments in installments might lead to a dissimilar sum being levied. This can arise when the duration of your preferred installment plan deviates from the plan's original timeline. Consequently, a discrepancy might emerge between the monthly rate showcased in the cart and the genuine amount for each installment.
To address this, contemplate selecting a plan that corresponds with the offered installment structure or opt for a single upfront payment.
Additionally, if your financial institution provides installment alternatives, it's possible that supplementary charges are attached. To glean more details about any applicable fees, it's advisable to make direct contact with your financial institution.

2.Utilizing a Different Currency: The utilization of a payment mode denominated in an alternate currency to the one adopted for the purchase can trigger fluctuations in the charged amount. In such scenarios, financial institutions frequently impose currency conversion fees. To elucidate, when procuring from Hostinger.com (where prices are stated in USD) using a GBP card, your bank might levy an exchange fee for the currency conversion.
Diverse financial entities maintain distinct regulations and employ varied currency conversion rates. To acquire a more extensive understanding, reaching out to the institution that issued your payment method is recommended.

Question 3

How long does it take for Hostinger to refund?

Accepted Answer

As soon as you ask for a refund on the services, the Hostinger team starts the working process right away.
But the time it takes for the money to reach you depends on the payment method you choose and any extra checks that payment gateways need to do.
Here are estimates for how long it will take to get your money back, based on the payment method you used when you first bought something:

Paypal | 2-3
Credit card or debit card | 5–9
PIX | 2-3
Other ways to pay | 5–15

Some of the above payment methods may not be available in your area. Business days are Monday through Friday, excluding bank holidays.

Question 4

Why is Hostinger taking long to refund?

Accepted Answer

If you discover that your Hostinger refund is taking longer than expected, the delay could be due to one of the following factors:
1. Missing Refund Information: If critical elements for the refund procedure are missing, they will contact you to obtain any further information needed to proceed.
2. The First Bank Rejection: When your bank initially rejects the transaction, an automatic refund attempt takes place. The related timeline is reset when the refund process is retried.

Question 5

What steps should I take if Hostinger refund is delayed?

Accepted Answer

If you are experiencing a delay in obtaining your Hostinger refund, you may follow these steps:

Get in touch with Hostinger Support: Begin by contacting Hostinger support. You can do so by going into your Hostinger account and sending a support request, or by utilizing their live chat option.
Ask for an Update: Inquire about the status of your refund after contacting Hostinger support. They should be able to explain why the delay occurred and provide a timeframe for resolution.
Exercise Patience: When dealing with Hostinger support, it is critical to be patient. Processing timeframes may be extended due to a potentially large volume of refund requests.
Following Up: If you haven't received your refund within an acceptable time frame, contact Hostinger support. Keep track of your interactions with Hostinger in case you need to escalate the situation.
Consider Charge Dispute: If your refund remains unpaid despite performing the preceding steps, you may need to file a charge dispute with your credit card company as a final resort. If Hostinger refuses to cooperate in issuing the refund, this action may become essential.

Question 6

How can I contact Hostinger customer service?

Accepted Answer

There are multiple avenues to reach out to Hostinger's Customer Service Support:

Live Chat Support: For immediate assistance, you can engage in a live chat with the Customer Success Team by visiting the following link: https://www.hostinger.com/contacts.
Access via Account: You can log in to your Hostinger account and directly communicate with the Customer Success Team from within your account.
Inquiries Regarding Sales: If you have inquiries related to sales, you can send an email to sales@hostinger.com.
Media and Public Relations Inquiries: If your inquiries pertain to media or public relations matters, you can direct them to press@hostinger.com.
Assistance with Lost Access: In case you've lost access to your Two-Factor Authentication (2FA) or Hostinger profile email, you can seek assistance by contacting account-recovery@hostinger.com.
Reporting Abuse: If you need to report instances of abuse, you can send an email to abuse@hostinger.com.

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