On July 4, 2025, my client purchased a brand-new BYD Seal U EV Design, zero kilometers, directly from the dealership. Upon delivery, the protective film was removed from the multimedia display — and it was immediately clear that the screen had visible surface defects, including scratches and marks. This issue was present from the first moment of use, indicating a hidden manufacturing defect.
This is entirely unacceptable for a vehicle marketed and sold as brand new. According to Article 8 and subsequent clauses of Law No. 6502 on Consumer Protection, it is the seller’s legal obligation to deliver a product free from defects. In this case, the car qualifies as a defective good, and we are reserving all legal rights under the consumer’s options for defective product remedies.
We formally notify BYD Türkiye that we will initiate legal proceedings if this defect is not addressed immediately. A defect like this in a newly purchased car is both a violation of consumer rights and a major disappointment for the buyer, who expected premium quality and flawless condition.
BYD, we request you to resolve this issue without delay, take accountability for the manufacturing flaw, and restore consumer confidence. We expect your full cooperation and swift corrective action.
I purchased a brand-new BYD Seal Design with high hopes, but within a very short time after delivery, the vehicle started exhibiting serious and dangerous malfunctions. While I was driving, the speedometer display suddenly shut off, and various electronic systems began to fail. To make matters worse...
On 4 June 2024, I took delivery of my brand-new BYD Seal U EV from the BYD dealership in Diyarbakır. Since then, I have faced multiple serious issues. The vehicle was sold with the promise of 2 GB of free monthly internet for 8 years, but this commitment has not been honored. Since early July, the i...
On January 15, 2025, I purchased a brand-new BYD Dolphin. However, from day one, I noticed problems with the heating system and contacted the dealership. Their response? "Take it to a nearby service center." By January 25, 2025, the car stopped accelerating properly and was undrivable. I took it to...
I purchased my BYD Seal U on May 20, 2025, and shockingly, by May 25, 2025—after driving less than 100 kilometers—the car started displaying a “check system” error. I immediately took the vehicle to the Koyuncu Konya service center, and since then, I have had to visit the service 3–4 times for the s...
I purchased my BYD Seal U DMI on March 7, 2025. On Friday, August 15, 2025, the vehicle’s engine broke down for reasons still unknown to me. Since then, 12 days have passed, and I have received no updates on the status of my car, even though it is still under warranty. What makes this worse is that...
Comments