I purchased the BYD Seal U DM-i about a month ago. While I’m happy with the vehicle itself, the post-sale support and dealership service have been extremely disappointing. From day one, I have not been able to use the official BYD mobile app because my car is not linked or recognized within the app system.
I informed the dealership about this issue over 15 days ago, and despite their promises to look into it, I’ve received no update, no resolution, and absolutely no follow-up. It feels like once they’ve sold you the car, they completely abandon you.
For a brand trying to compete in the EV market, this kind of customer support is unacceptable. The app is a major part of the vehicle’s smart features, and being unable to access it takes away a big portion of the value I paid for.
I’m calling on BYD and the dealership to fix this issue immediately, provide the necessary app activation or pairing steps, and take responsibility for the delay. I didn’t pay this much money just to be ignored after the purchase.
I purchased a BYD Seal UDM-i in December 2024. At the time, I was told the vehicle’s mobile app feature would be activated shortly. Since February 2025, the system has supposedly been live, but I still cannot access or use the BYD app with my vehicle. Despite calling customer service repeatedly, all...
About four weeks ago, I made the huge mistake of purchasing a BYD Seal Sedan AWD, spending close to ₺3,000,000. Ever since I got the car, remote access through the mobile app hasn’t worked at all. I’ve been told repeatedly, “maybe today,” “maybe next week,” “we’re working on it,” but here we are—ove...
I purchased my BYD Seal U DMI on March 7, 2025. On Friday, August 15, 2025, the vehicle’s engine broke down for reasons still unknown to me. Since then, 12 days have passed, and I have received no updates on the status of my car, even though it is still under warranty. What makes this worse is that...
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