I Can’t Connect My BYD Seal U DM-i to the App Despite Repeated Complaints to the Dealer

I purchased the BYD Seal U DM-i about a month ago. While I’m happy with the vehicle itself, the post-sale support and dealership service have been extremely disappointing. From day one, I have not been able to use the official BYD mobile app because my car is not linked or recognized within the app system.

I informed the dealership about this issue over 15 days ago, and despite their promises to look into it, I’ve received no update, no resolution, and absolutely no follow-up. It feels like once they’ve sold you the car, they completely abandon you.

For a brand trying to compete in the EV market, this kind of customer support is unacceptable. The app is a major part of the vehicle’s smart features, and being unable to access it takes away a big portion of the value I paid for.

I’m calling on BYD and the dealership to fix this issue immediately, provide the necessary app activation or pairing steps, and take responsibility for the delay. I didn’t pay this much money just to be ignored after the purchase.