I placed an online order from ASICS to be delivered via UPS to my home address, with the first delivery attempt scheduled for 23 December. On that day, I received only a phone call, and no one came to my address. When I checked the tracking information, I was shocked to see that it stated three delivery attempts had been made, and that I could not be found at my work address, or that my workplace was closed. This is not correct, as I was at home and the delivery was supposed to be made to my home address, not to a work address. Because of this incorrect information and the lack of any real delivery attempt, my parcel was returned without ever being delivered to me. I find it unacceptable that the tracking history shows false attempts and the wrong type of address, while I was available at home and waiting for the package. I expect UPS to organize an immediate redelivery of my order to my correct home address and to correct the misleading tracking information related to these supposed delivery attempts.
I waited at my address for six full hours for a UPS delivery that never arrived, only to receive an SMS falsely claiming I wasn’t at home. This is completely untrue—I was there the entire time specifically to receive the package. Despite this, UPS closed the issue without offering any explanation or...
UPS called to confirm if I was home, and I clearly said yes. I waited the entire day expecting the delivery, but the package never arrived. When I called them back to ask what happened, they claimed, “We tried to reach you but couldn’t.” That’s simply false—there was no missed call on my phone. Eve...
UPS sent me two false notifications in one day, claiming they “couldn’t reach me at my address” and “couldn’t reach me by phone.” That’s completely untrue. I was home all day, my phone was on, and my doorbell never rang. No one came. No one called. I even tried to contact the courier, but they didn...
On August 8, 2025, I received a notification regarding my UPS shipment (tracking number: 1ZE549G06806368918) stating that I was “not at the address.” However, this is completely false because I was at home all day, and no courier ever came to my door. It is unacceptable that a package can be marked ...
UPS has been incredibly frustrating to deal with. My package, which was supposed to arrive on the 8th, apparently "attempted" delivery on the 9th, claiming I wasn’t home. However, I haven’t left the house for 4 days, and still, my package hasn’t even been put out for delivery again. I’ve emphasized ...
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