I received my BYD Seagull UDM I in January, and by the time it reached just 7,000–8,000 km, the front tires were dangerously worn on the inside, nearly to the point of wire exposure. The cause? A factory alignment issue. I brought the car to service twice, and both times I was told that the alignment was off and corrected. Yet, the damage was already done.
For two months, I’ve been trying to get this resolved. The dealership sent photos of the worn tires to BYD’s headquarters. The service team clearly stated the tires should be replaced, but BYD Türkiye responded with, “This is not our responsibility—contact the tire manufacturer.”
This is unacceptable. The car is still under warranty, and no one told me I needed to have a wheel alignment done on a brand-new vehicle. Why should I be responsible for damage caused by a factory defect?
I’ve called the head office multiple times, but they refuse to take accountability. I’ve never seen a company so unwilling to stand behind their product. Regardless of tire brand, no set of tires should wear out this badly in under 8,000 km. Now they’re trying to blame me, as if I caused the damage, even though the vehicle was delivered with a misalignment issue.
I demand that BYD replace my tires and acknowledge this as a manufacturing fault. Stop shifting blame and start supporting your customers. I expect a resolution immediately.
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