I purchased a BYD Seal U DMi Hybrid expecting quality and peace of mind, but my experience has been nothing short of frustrating. While vacationing in Fethiye, the engine warning light suddenly came on. I immediately contacted BYD for assistance, and a tow truck was dispatched. However, during the loading process, the tow truck's support leg broke, causing physical damage to my vehicle.
Despite this alarming situation, no one has inspected the vehicle, and no replacement car has been provided. Over 40 hours have passed, and still no resolution. I finally heard back from a representative named K***** from BYD Yatu, who introduced herself as the service manager. Instead of helping, she simply explained that everyone was on holiday and there were prior service appointments, further worsening my experience.
This level of service is unacceptable. The car remains untouched, the service network is unresponsive, and no one is taking ownership of the issue. For a company that presents itself as premium, this is a serious letdown.
I demand immediate action:
Full inspection and repair of my damaged vehicle,
A replacement vehicle for the duration of repairs,
Accountability for the negligence during the tow.
BYD must take this matter seriously and restore customer trust before it’s irreparably damaged.
On November 11, 2025, between 12:30 a.m. and 5:00 a.m., I experienced a very serious issue on the Istanbul European Highway with my BYD Seal U DM-i 2025 model vehicle. Even though the charging unit was at 25%, the car gave no warning or alert of any kind and suddenly came to a complete stop. The veh...
My 2025 BYD Seal U DM-i, with only 6,000 kilometers, broke down during an intercity trip, leaving me deeply disappointed. The vehicle was first towed to the BYD Çavdarlı Authorized Service Center in Bursa, but since they couldn’t determine the cause of the malfunction, I had to arrange — at my own e...
I purchased my BYD Seal U DMI on March 7, 2025. On Friday, August 15, 2025, the vehicle’s engine broke down for reasons still unknown to me. Since then, 12 days have passed, and I have received no updates on the status of my car, even though it is still under warranty. What makes this worse is that...
Nineteen days ago, my BYD Atto 3 broke down and wouldn’t start. On September 24, the vehicle was towed by my insurance to the BYD Kar Service Center in Eyüpsultan, Istanbul. The service team informed me that the battery was defective and would be replaced free of charge under warranty. However, afte...
I purchased my BYD Seal U on May 20, 2025, and shockingly, by May 25, 2025—after driving less than 100 kilometers—the car started displaying a “check system” error. I immediately took the vehicle to the Koyuncu Konya service center, and since then, I have had to visit the service 3–4 times for the s...
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