I Found Dents on My New Byd Otto 3 and Now the Reverse Parking Sensor Is Also Failing
On May 26, 2025, I purchased a brand-new BYD Otto 3. The excitement quickly turned into frustration when I noticed a dent on the front passenger door almost immediately. I informed the dealership, and instead of taking accountability, they redirected me to a dent repair center.
When I visited the repair shop, they pointed out another dent on the front right fender—something I hadn’t even noticed yet. They said it had been fixed already, which shocked me. Are dealerships now delivering “new” cars that have already undergone body repair? They even mentioned the possibility of the door having been removed and reinstalled, which is completely unacceptable for a supposedly brand-new vehicle.
As if that wasn’t enough, today the reverse parking radar system malfunctioned and hasn’t worked all day. What kind of “new car” comes with dents and electrical issues out of the gate? This experience feels more like buying a used car than a brand-new one.
What’s worse—we purchased two cars on the same day, and this is how we’ve been treated. I demand that my car be replaced immediately and request an urgent response from BYD. This is completely unacceptable and erodes all trust in the brand.
