I dropped off my BYD vehicle at Kar Otomotiv Istanbul service center on February 26 after being involved in an accident. As of April 7, it's been 41 days, and I’m still waiting for a single replacement part. This is absolutely unacceptable.
I’ve called the BYD headquarters, the authorized dealer, and the service center, and not a single person can give me a concrete answer on when the part will arrive. How is it that a company selling brand-new vehicles doesn’t have a functioning parts supply system?
To put things in perspective: I ordered a completely unrelated product from China through a marketplace, and it was delivered to me in 8 days. Yet BYD—with all of its official channels—can’t source a necessary vehicle part in over a month.
This kind of poor logistics and zero accountability damages consumer trust. If this is how post-sales support works, it makes me question the reliability of BYD as a brand.
Nineteen days ago, my BYD Atto 3 broke down and wouldn’t start. On September 24, the vehicle was towed by my insurance to the BYD Kar Service Center in Eyüpsultan, Istanbul. The service team informed me that the battery was defective and would be replaced free of charge under warranty. However, afte...
I purchased a BYD vehicle in December from Istanbul KAR BYD dealership. However, when I encountered an issue and tried to reach their service department, I found it impossible to get through. No one answers the phone, no matter how many times I call. Strangely, when I call the sales department, the...
On March 11, 2025, I handed over my BYD Seal DM-i vehicle to BYD Kar Service for repair. Today is April 7, and nearly an entire month has passed—yet I still haven’t received a clear update on when my car will be returned. The lack of transparency is unacceptable. During this time, I requested a rep...
On Friday, August 29, while my 2025 BYD Seal was parked, another vehicle hit it, causing damage to the fender and bumper. On Monday, September 1, I brought the car to the Fiat Bilen BYD authorized service center in Toroslar, Mersin. The service team took photos, opened a case file, and asked me to b...
I took my BYD Seal U to Ankara Efe BYD Service on January 7, 2025, for repairs. At first, they assured me that there was no issue with part availability and that my car would be ready within 1.5 months at most. However, it has now been 65 days, and my car is still sitting at the service center beca...
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