I had a SIM card installed in my BYD Atto 3 at the authorized service center on May 29. At the time, they told me, “You’ll be able to use the app in two days.” It’s now been well over a month, and I still cannot access or use the connected services through the app.
Every time I contact BYD headquarters, they tell me to “wait 10 business days.” When I speak to the authorized service, they say “wait 2 more days.” This has gone on repeatedly, with no resolution—just empty promises and stalling.
I’ve also sent multiple emails, and when someone finally responds, they only ask, “Is your issue still ongoing?” If it weren’t, why would I be calling and emailing you every two days?
This level of customer support is unacceptable. I purchased this vehicle expecting a connected experience, not excuses and delays. It’s clear that customer satisfaction is not a priority.
I demand that BYD fix this issue immediately and activate the promised app functions. I also expect clear communication—not vague answers or dismissive replies. You sold a smart car—now make it work as advertised.
I own a 2023 BYD Atto 3, and since 18 June 2025, the remote access feature has not been activated despite a SIM card being installed at the Diyarbakır Kardelen dealership. This issue has persisted for nearly two months. My car is still running on the initial software version, and because the version...
I purchased a BYD Seal UDM-i in December 2024. At the time, I was told the vehicle’s mobile app feature would be activated shortly. Since February 2025, the system has supposedly been live, but I still cannot access or use the BYD app with my vehicle. Despite calling customer service repeatedly, all...
BYD released an application for control from the phone last month. The SIM card that was not in my vehicle was installed about 20 days ago. I waited for about a week and realized that the vehicle was still not reachable on the app. When I went to the service, they said that it could be related to my...
I purchased a BYD Seal Hybrid, and for the past month, the remote access system has not worked at all. Every time I contact customer service, they just tell me to wait two days or to uninstall and reinstall the app—which I’ve done multiple times with no success. I’ve called customer service repeate...
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