BYD Auto I Still Can’t Use the App After SIM Was Installed in My BYD Atto 3 on May 29

Semih · 2025-07-14T19:54:39+03:00

I had a SIM card installed in my BYD Atto 3 at the authorized service center on May 29. At the time, they told me, “You’ll be able to use the app in two days.” It’s now been well over a month, and I still cannot access or use the connected services through the app. Every time I contact BYD headquarters, they tell me to “wait 10 business days.” When I speak to the authorized service, they say “wait 2 more days.” This has gone on repeatedly, with no resolution—just empty promises and stalling. I’ve also sent multiple emails, and when someone finally responds, they only ask, “Is your issue still ongoing?” If it weren’t, why would I be calling and emailing you every two days? This level of customer support is unacceptable. I purchased this vehicle expecting a connected experience, not excuses and delays. It’s clear that customer satisfaction is not a priority. I demand that BYD fix this issue immediately and activate the promised app functions. I also expect clear communication—not vague answers or dismissive replies. You sold a smart car—now make it work as advertised.

Semih

There is still no progress, no one calls or checks in. It's the same as before; if I call, there are representatives who just talk by rote and stall the customer. BYD is a regret. There can't be a brand managed this poorly. I can't write what I really want because they filter negative words, but those who have experienced similar processes will understand.

Semih

Thank you to Mr. Burak Kartal from the BYD center for his attention and sincerity, and to Ms. Güliz from Edirne Atlas BYD service for her efforts and assistance as well. The problem was solved, even though it was late.

I Still Can’t Use the App After SIM Was Installed in My BYD Atto 3 on May 29

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