I recently created an account on KCEX and used it very lightly, without any suspicious activity or violations of the rul...es. Despite this, as soon as I tried to withdraw my funds, the platform blocked my withdrawal and showed a “Unable to withdraw due to abnormality in risk control. Please contact Cu
I am writing regarding my unsupported token application on Kcex, for which I paid a $100 fee almost three months ago. At... the time of application, I deposited USDC on the SUI network, but later realized that you only accept SUI for this process. According to the information provided, my application w
I am writing to log a legal dispute regarding my account, which has been locked under “Risk Control” since 16 September ...2026. Within 3–4 hours of the freeze, I fully and promptly completed all requested verifications, including Identity (KYC), Liveness and Hand‑held ID. Despite this, your support te
My KCEX account, registered with the email address c*************@hotmail.com and account ID 5692**26, has been complete...ly prohibited from opening futures positions since September 17, 2026. At the same time, I am unable to withdraw the balance in my account or transfer it to spot. I currently have
When I tried to claim the 50 USDT reward I had earned through a campaign on the KCEX app, I received a message stating, ...“We cannot provide the reward because you did not pass the risk control review,” even though my KYC verification had already been approved. The screen also states that the reason f
My KCEX account was placed under Risk Control review, and my withdrawal and trading functions were restricted for an ext...ended period. During this process, I had to contact customer service many times. Because I am an Iranian citizen and intended to use my Iranian passport, I was required to complete
On July 24, 2026, when I attempted to withdraw USDT from KCEX, I received a message stating, “A control mechanism was tr...iggered during your withdrawal request. Please contact live support for details,” as shown in the screenshot I attached. I was also asked to upload supporting documents. Although I
I signed up for a crypto exchange called Kcex based on a referral from a YouTube channel called "k***i" that focuses on ...crypto content. This influencer announced that anyone who signed up for this exchange using his code and completed KYC verification would receive a reward from the exchange. Based
I completed my new member registration on the Kcex exchange and fully met all the requirements to qualify for the bonus ...campaign offered to new members. Using my user ID 5634**83, the bonus was supposed to be credited to my account on May 25, 2026. However, the system now shows that I'm not eligible
I have an account with KCEX.com (Customer ID: 800066) and I am writing because I am unable to withdraw my own funds and ...I am being asked to pay a very large additional amount before my withdrawal can be processed. I am located in Sandy, Oregon, USA. I deposited a total of approximately $470,000 into
After I deposited $59 into my account on the KCEX BTC Global platform, they froze my account the moment the money arrive...d, citing a "review" as the reason, and they haven't let me withdraw my funds since then. This freeze has been going on since March 20th, and even though the balance still shows in
"No communication, no contact person, not resolved."
As part of a promotional campaign run by KCEX, the bonuses I rightfully earned were not credited to my account, with no ...concrete justification provided, under the claim that I was classified as a “risky user.” Under normal conditions, my bonuses were supposed to be credited on the same day, but when
My account on the KCEX exchange was locked without any reasonable explanation, and I am unable to withdraw my 1,472 USDT... balance. On January 11, 2026, while trying to withdraw funds to my Paribu account, my account was suddenly fully restricted. At this moment, I cannot trade or withdraw funds in an
My account on the KCEX exchange was locked without any reasonable explanation, and I am unable to withdraw the 1,472 USD...T balance in my account. On January 11, 2026, while trying to withdraw funds to my Paribu account, my account was suddenly fully restricted. At this point, I can neither trade nor
I am writing to express my extreme dissatisfaction with KCEX regarding the freezing of my funds. Account details: My UID... is 30756452, and my registered email address is so***[email protected]. The asset involved is Bitcoin (BTC). I deposited BTC into my KCEX account, which I had held for a long period in
On December 31, 2025, between 11:10 PM and 11:30 PM, I opened a futures position on the KCEX mobile app using my phone, ...trading the Broccoli/USDT pair with 25× leverage and 18 margin. During the trade, my profit ratio increased up to 1506%, and I was showing an approximate profit of $277 USD. Despit
Since December 2025, my KCEX account has been restricted from making deposits and withdrawals, and the review process ke...eps being continuously extended. I have a significant amount of assets in my account, and due to this restriction, I am unable to access or use my funds. I was informed that abnor
On December 25, 2025, I signed up for the Kcex exchange in order to receive the rewards that were promised during regist...ration. After signing up, I completed all required steps, including KYC verification, fully and correctly, and met all the stated conditions. Despite this, I noticed that my rewar
On November 2, 2025, my Kcex account was restricted, and since that date, I have been unable to withdraw my 1825 USDT. W...hen I attempt to make a withdrawal, the system does not allow it. My account has no open positions, no outstanding debt, and no missing documents. This is the first time I have exp
While signing up for Kcex, it was stated that users who completed identity verification would receive a bonus. Because o...f this, I trusted the platform and shared my personal identification information, completing the verification process yesterday. This morning, I received a message saying that my a
Even though I did not violate any rules on the platform called Kcex, my account was blocked with the excuse that I “fail...ed the risk control review.” I did not open a new account or use a VPN. I completed identity verification on my own phone and uploaded all required documents without any issues. D
Earlier today, about half an hour ago, I noticed a security issue with my Kcex account. The email address linked to my a...ccount is: s***@outlook.com**. I immediately reported the situation to Kcex customer service by phone, and they are currently reviewing it. At this time, there have been no suspic
I joined the Kcex exchange because of the rewards that were promised during registration. After signing up, I completed ...all the required steps, including KYC verification, and fully met the stated conditions. However, I noticed that my rewards were never credited. When I contacted live support, I w
KCEX is a cryptocurrency trading platform that offers spot trading, futures trading, and digital asset exchange services for global users. The platform promotes low trading fees, high-leverage futures trading, and support for hundreds of cryptocurrencies. KCEX has been operating since at least 2021 and positions itself as a global crypto exchange platform.
Customer Support Email: [email protected]
KCEX operates in the cryptocurrency exchange and digital asset trading industry. The platform provides users with tools for buying, selling, and trading cryptocurrencies through web and mobile applications.
User sentiment toward KCEX is mixed. While some users appreciate the low trading fees and wide range of listed coins, complaints frequently focus on account restrictions, withdrawal problems, and customer support responsiveness.
If you’ve experienced issues with KCEX, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.
