I have an account with KCEX.com (Customer ID: 800066) and I am writing because I am unable to withdraw my own funds and ...I am being asked to pay a very large additional amount before my withdrawal can be processed. I am located in Sandy, Oregon, USA. I deposited a total of approximately $470,000 into
"No communication, no contact person, not resolved."
As part of a promotional campaign run by KCEX, the bonuses I rightfully earned were not credited to my account, with no ...concrete justification provided, under the claim that I was classified as a “risky user.” Under normal conditions, my bonuses were supposed to be credited on the same day, but when
My account on the KCEX exchange was locked without any reasonable explanation, and I am unable to withdraw my 1,472 USDT... balance. On January 11, 2026, while trying to withdraw funds to my Paribu account, my account was suddenly fully restricted. At this moment, I cannot trade or withdraw funds in an
My account on the KCEX exchange was locked without any reasonable explanation, and I am unable to withdraw the 1,472 USD...T balance in my account. On January 11, 2026, while trying to withdraw funds to my Paribu account, my account was suddenly fully restricted. At this point, I can neither trade nor
I am writing to express my extreme dissatisfaction with KCEX regarding the freezing of my funds. Account details: My UID... is 30756452, and my registered email address is so***[email protected]. The asset involved is Bitcoin (BTC). I deposited BTC into my KCEX account, which I had held for a long period in
On December 31, 2025, between 11:10 PM and 11:30 PM, I opened a futures position on the KCEX mobile app using my phone, ...trading the Broccoli/USDT pair with 25× leverage and 18 margin. During the trade, my profit ratio increased up to 1506%, and I was showing an approximate profit of $277 USD. Despit
Since December 2025, my KCEX account has been restricted from making deposits and withdrawals, and the review process ke...eps being continuously extended. I have a significant amount of assets in my account, and due to this restriction, I am unable to access or use my funds. I was informed that abnor
On December 25, 2025, I signed up for the Kcex exchange in order to receive the rewards that were promised during regist...ration. After signing up, I completed all required steps, including KYC verification, fully and correctly, and met all the stated conditions. Despite this, I noticed that my rewar
On November 2, 2025, my Kcex account was restricted, and since that date, I have been unable to withdraw my 1825 USDT. W...hen I attempt to make a withdrawal, the system does not allow it. My account has no open positions, no outstanding debt, and no missing documents. This is the first time I have exp
While signing up for Kcex, it was stated that users who completed identity verification would receive a bonus. Because o...f this, I trusted the platform and shared my personal identification information, completing the verification process yesterday. This morning, I received a message saying that my a
Even though I did not violate any rules on the platform called Kcex, my account was blocked with the excuse that I “fail...ed the risk control review.” I did not open a new account or use a VPN. I completed identity verification on my own phone and uploaded all required documents without any issues. D
Earlier today, about half an hour ago, I noticed a security issue with my Kcex account. The email address linked to my a...ccount is: s***@outlook.com**. I immediately reported the situation to Kcex customer service by phone, and they are currently reviewing it. At this time, there have been no suspic
I joined the Kcex exchange because of the rewards that were promised during registration. After signing up, I completed ...all the required steps, including KYC verification, and fully met the stated conditions. However, I noticed that my rewards were never credited. When I contacted live support, I w
Kcex crypto exchange has blocked my $3,732. On September 12, I submitted a withdrawal request through the Kcex mobile ap...p. However, the transaction was rejected with the warning: “control mechanism triggered, transfer prohibited.” Since then, I have been completely unable to access my account. I ex
On September 12, I started a withdrawal of 500 USDT from the Kcex cryptocurrency exchange. Although I have withdrawn to ...the same address many times before, this time my withdrawal request was rejected and the transaction did not take place. I contacted customer service to solve the problem. They ask
On September 12, I initiated a withdrawal of 500 USDT from the Kcex crypto exchange. Although I had successfully withdra...wn funds to the same address many times before, this time my withdrawal request was rejected and the transaction never went through. To resolve the issue, I contacted customer ser
On August 8, 2024, even though I was able to log into my Kcex exchange account, I was informed that my account had been ...closed and all withdrawal transactions were completely blocked. My account currently holds assets worth $320.33. When I contacted customer service, I was told that my account was
Nearly two years ago, I was actively working as a community manager at the Kcex exchange and brought many users to the p...latform through my referrals. Despite having a significant balance in my account, including earned commissions, my account was suddenly suspended without any reason or prior warnin
Kcex’s new user rewards feel like a complete joke. I registered, completed KYC, and then received this message: “Sorry,... you did not pass the system risk control review, so no reward can be given and the task status can no longer be changed. The details of our risk control rules are considered confi
I am a Kcex exchange user with UID 5368**87. The platform requires KYC, an initial $100 deposit, and $200 worth of spot ...trading to qualify for its bonus. I completed all of these requirements, but instead of receiving my reward, I was shown this message: “Sorry, you did not pass the system risk con
I joined the Kcex app and completed the identity verification process, expecting to receive the reward promised as part ...of their campaign. However, after submitting my ID, I was told that I didn’t meet the campaign requirements. This makes no sense—because all I did was follow the instructions and v
I currently have $14 worth of funds in my spot account on the Kcex exchange. However, I received a notification stating ...that my account has been permanently suspended for allegedly violating the user agreement—without any clear explanation or evidence of what I did wrong. This action was taken with
I participated in the X binding event on the Kcex exchange. I didn’t violate any rules, yet this is the outcome. Just lo...ok at what they wrote to avoid giving the bonus: “Sorry, you did not pass the system risk control review, so the reward cannot be granted and the task status can no longer be chang
KCEX is a cryptocurrency trading platform that offers spot trading, futures trading, and digital asset exchange services for global users. The platform promotes low trading fees, high-leverage futures trading, and support for hundreds of cryptocurrencies. KCEX has been operating since at least 2021 and positions itself as a global crypto exchange platform.
Customer Support Email: [email protected]
KCEX operates in the cryptocurrency exchange and digital asset trading industry. The platform provides users with tools for buying, selling, and trading cryptocurrencies through web and mobile applications.
User sentiment toward KCEX is mixed. While some users appreciate the low trading fees and wide range of listed coins, complaints frequently focus on account restrictions, withdrawal problems, and customer support responsiveness.
If you’ve experienced issues with KCEX, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.
