I had one of the worst travel experiences ever thanks to Booking.com. I reserved a hotel room in Tokyo through their platform, but when I arrived, I couldn't reach the host and was denied check-in entirely. After contacting Booking.com support, they managed to reach the property owner, who sent an email saying they refused to host us—no explanation, no alternative.
We had just landed after an 18-hour international flight, exhausted and expecting a place to rest. Booking.com told us to leave the property and promised to arrange alternative accommodation. But they never did. We were stranded in a foreign country and had to find and pay for another hotel ourselves.
After returning to Turkey, I contacted Booking.com for a refund. Despite providing all documentation and being clearly told to vacate by their own support, they keep delaying the refund. Every time I call, they either pass me off to the finance team or make another excuse. It’s now been months since April, and they’re still dodging responsibility.
I feel completely let down and misled. I demand a full refund for the booking and compensation for the extra costs and stress. Booking.com has lost my trust and I won’t be using them again.
I made a fully paid reservation through Booking.com for a property that doesn’t even exist. When my check-in time arrived, we showed up with our luggage at the listed address—only to find no such hotel or apartment there at all. We were left stranded, stressed, and with no place to stay, all because...
I booked and fully paid for a room through Booking.com over 15 days ago, but when I arrived, I couldn’t check in. The property owner had canceled the reservation and told me I could get a refund directly from Booking.com. However, it’s been over a month, and I still haven’t received my refund. Despi...
I’m extremely disappointed with my experience using Booking.com. I booked a stay at Thessaloniki Center Luxury Apartment in Greece through the app, expecting a smooth and reliable process. Unfortunately, things went terribly wrong once I arrived. The apartment had several issues that made my stay un...
I booked a hotel through Booking.com and had one of the worst experiences of my life. Despite the terrible conditions, Booking.com didn’t reach out once during my stay to check in or offer help. The room looked nothing like the photos. It was tiny, dark like a tomb, and there was barely space to mov...
I reserved a room in Thessaloniki through Booking.com, completed the payment in advance, and expected a stay that matched the photos and description. But when I arrived, I was shocked. The room reeked of a terrible odor, and the door was so flimsy it could be pushed open with a shoulder—absolutely n...
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