I booked a hotel in Edinburgh through Booking.com for July 21–24, 2025, under reservation number 5608****28. I made the reservation back in June for £678, including breakfast. However, on July 8, I noticed that the exact same room — again with breakfast included — dropped to £628. Naturally, I submitted a price match request, not once, but twice since that date.
To this day, Booking.com has not responded to either of my requests. With my trip just two days away, I’m beyond frustrated. I even went as far as calling their global Turkish support line — which cost me extra — only to wait 10 minutes without connecting to anyone. When I finally got through, the call was abruptly cut off mid-conversation. I didn’t bother calling again because I didn’t want any new charges added to my bill, but this whole experience has been incredibly disappointing.
Booking.com promotes their "Price Match Guarantee" as a key feature, yet they’re completely ignoring it when it matters. I demand that they honor the lower rate and refund me the ₺1,800+ difference. Their lack of response and unhelpful customer support is completely unacceptable.
Between March 15–20, I booked a hotel through Booking.com for $852.82. The very next day, I noticed the exact same room with the same conditions listed on their website for $718.72. I immediately submitted a price match request through their “Price Match Guarantee” section. They called me and asked...
On February 11, 2025, I made a hotel reservation through Booking.com and paid ₺4,280.86 in full. Without providing any reason, my booking was canceled—and although I received an email from Booking.com confirming that a refund had been approved, the money was never returned to my account. I’ve reach...
I canceled my reservation through Booking.com over a month ago, and I’m still waiting for my ₺ refund. It’s completely unacceptable that this much time has passed without any resolution. I’ve tried to contact their support line at 0800448826367, but the number doesn’t work—there’s no way to reach an...
On July 22, 2025, I made a reservation through Booking.com, where the confirmed price for my booking was ₺6,649. However, when I checked my credit card statement, I saw that ₺6,891 had been charged instead—₺242 more than the agreed-upon amount. The promotional campaign I joined clearly stated the am...
My friend and I booked the same hotel separately through Booking.com, but I was charged significantly more than they were—even though we selected the same room type and dates. I double-checked the confirmation and payment details, and the price difference is real and unjustified. I’ve tried contact...
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