I booked a rental car through Booking.com with Sixt and purchased the full protection package offered during the reservation process. I assumed everything was covered — until I arrived at the Sixt counter to pick up the car.
To my surprise, the Sixt representative told me that the full protection I bought through Booking.com was not valid, and if I wanted proper coverage, I had to pay an additional €90 directly to them. I had no choice but to pay it on the spot, or I wouldn't have been allowed to take the vehicle. This is completely misleading and feels like a scam.
Why is Booking.com selling a protection package that its partner doesn’t recognize? This is a clear case of false advertising, and customers are the ones left paying the price. I booked in good faith, thinking I was fully protected, only to be pressured into paying more upon arrival.
I demand that Booking.com refund the ₺ amount equivalent to the €90 I was forced to pay. I’m also warning others — do not rent cars through Booking.com if you don’t want to be misled and double-charged for insurance. This needs to be addressed immediately.
I rented a car from Sixt through Booking.com (reference number 729864590) for use in Germany and added full protection coverage via RentalCover. After using and returning the car, Sixt claimed there was damage to the rims and charged me for the repair. I paid the amount and submitted all necessary d...
We rented a car through Booking.com with Sixt's Bilbao branch, and we’re extremely disappointed with what happened. We prepaid $187.97 USD through Booking.com for the full rental fee, and when we picked up the car in Bilbao, we were also charged a €300 deposit on our credit card. Everything seemed f...
I rented a car through Booking.com for $271 (₺), expecting a straightforward process. But when I arrived at the rental office, they demanded an additional $900 to release the vehicle—without any prior notice or explanation. I was shocked. There was no mention of this extra charge when I booked, and ...
On April 6, 2025, I rented a car in North Macedonia through Booking.com and paid the rental fee plus an additional €38.27 (₺ equivalent) for full protection coverage. The next day, when I arrived at the rental office to pick up the car, the Rent A Car agent told me they couldn’t see any record of th...
During my recent car rental abroad through Avis via Booking.com, Avis refused to recognize the Full Protection package I purchased through Booking. Without any prior warning, Avis demanded an additional 50 euros, which they charged to me on the spot. When I reached out to Booking.com for assistance,...
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