I've made numerous reservations through Booking.com over the past five years. Unfortunately, my son fell ill one day before our last Milan holiday, and we couldn't go. Despite having a medical report in hand, we haven't received a refund for any of our expenses, including the hotel fee, hotel and city taxes, which we were charged for our stay. We also received a tragicomic response saying we should have been notified 3 days in advance. They want us to be informed of my son's illness 3 days in advance before canceling. If you're booking through this site, I wanted you to be aware of this. Thank you.
I’ve been using Booking.com for nearly five years, making numerous reservations through their platform without any major problems — until now. My most recent experience left me extremely disappointed and frustrated. I had booked a hotel in Milan, but unfortunately, one day before our trip, my child ...
We made a hotel reservation through Booking.com, but unfortunately could not check in due to a documented medical emergency. We had a valid doctor’s report, and even our boarding passes to prove we were ready to travel before this urgent situation arose. Despite providing all the necessary document...
Last week, during my trip to Milan, I booked a one-night stay at a hotel through Booking.com. However, I later canceled the reservation and received a message confirming that the full refund would be processed. Since then, I haven’t received any follow-up regarding the refund, nor have I received an...
I booked for a holiday on booking.com, but I have to cancel as the hotel I selected closed about a month ago without telling me! They ought to have kn...
Despite being a frequent user of Booking, I had a terrible experience during my Hurghada vacation. I booked two hotels, with the second specifically chosen for its child-friendly entertainment for my son. However, due to a payment issue, Booking canceled my reservation without notifying me properly....
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