On July 17, 2025, I tried to book a vacation in Greece through Booking.com. The system charged my card immediately, and the amount appears as a pending transaction on my account. However, no reservation was ever created. I received no confirmation, no booking number — nothing.
I checked my Booking.com account multiple times, and there’s absolutely no trace of my reservation. Still, they took the money. I’ve been trying to get support ever since, but there’s no proper channel to speak to a real person. Their customer service has been completely unhelpful and unresponsive. I’m stuck in limbo, out the money, and with no vacation to show for it.
It’s unacceptable for Booking.com to take my money without giving me what I paid for. I demand an immediate refund of the ₺ amount charged to my card and an explanation of how such a failure can happen. If your system fails to complete the reservation, then don’t charge the customer in the first place. Fix this urgently — I shouldn't have to chase down my own money!
On February 11, 2025, I made a hotel reservation through Booking.com and paid ₺4,280.86 in full. Without providing any reason, my booking was canceled—and although I received an email from Booking.com confirming that a refund had been approved, the money was never returned to my account. I’ve reach...
On January 22, 2025, we made a reservation through Booking.com for a house in Rome for our travel dates: July 6–10, 2025. To secure the booking, we confirmed the reservation with a credit card hold on January 24, 2025. However, on June 3, 2025, the host unexpectedly canceled our reservation. Even t...
We made a hotel reservation in Greece through Booking.com, and everything seemed fine — until we suddenly received a "your card has been declined" message. The problem is, there was absolutely nothing wrong with our card. Both the bank and credit card provider confirmed that the card was fully funct...
I had made a hotel reservation on Booking.com for a September vacation under reservation number 6183468188. Due to a change in plans, I used the free cancellation option provided by the platform and received confirmation that the cancellation was successful. However, despite this confirmation, I was...
I am absolutely outraged and demanding immediate action from Booking.com. On June 16, 2025, a staggering ₺97,000 was charged to my credit card by Booking.com without my permission, any verification code, or a password. This unauthorized transaction is a blatant security breach and an absolute shock....
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