I’ve been using Booking.com for nearly five years, making numerous reservations through their platform without any major problems — until now. My most recent experience left me extremely disappointed and frustrated. I had booked a hotel in Milan, but unfortunately, one day before our trip, my child became ill, and we were forced to cancel.
I immediately contacted Booking.com and provided a valid medical report as proof. Still, they refused to refund any part of the hotel payment — not even the unused city and hotel taxes. Their excuse? “You should have canceled three days in advance.” Apparently, they expected me to know my child would fall sick days ahead of time — which is completely unrealistic and unfair.
I wasn’t asking for a favor — just basic understanding and a partial refund for services we didn’t use. But instead, I was met with cold, robotic responses that showed zero empathy for genuine emergencies.
If you’re planning to book through Booking.com, be warned: even health emergencies won’t protect you from being charged in full. I expect Booking.com to review this case properly and issue a refund of the relevant ₺ amount without further delay. This kind of rigid, insensitive policy is unacceptable.
I've made numerous reservations through Booking.com over the past five years. Unfortunately, my son fell ill one day before our last Milan holiday, and we couldn't go. Despite having a medical report in hand, we haven't received a refund for any of our expenses, including the hotel fee, hotel and ci...
We made a hotel reservation through Booking.com, but unfortunately could not check in due to a documented medical emergency. We had a valid doctor’s report, and even our boarding passes to prove we were ready to travel before this urgent situation arose. Despite providing all the necessary document...
On August 15, I made a reservation through Booking.com, but just one day before my scheduled stay, the hotel suddenly canceled my booking. The reason given was that “the room had an issue.” However, instead of notifying me earlier, they waited until the very last minute—literally the day before chec...
I made a reservation for Rome, Italy in February. 3 days before my trip, I canceled my reservation and accepted a €50 cancellation fee, expecting a €150 refund. When I booked, Booking.com charged a €200 pre-authorization. After I canceled, I expected them to refund €150 and close the case. However,...
I am absolutely furious and feel completely ripped off by Booking.com! On May 27, I made a reservation through their platform, and then, due to unforeseen circumstances, I had to cancel it just 15 minutes later. We didn't use any of the hotel's services, nor did we cause them any inconvenience. Yes...
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