We made a hotel reservation in Greece through Booking.com, and everything seemed fine — until we suddenly received a "your card has been declined" message. The problem is, there was absolutely nothing wrong with our card. Both the bank and credit card provider confirmed that the card was fully functional and that no transaction attempts were blocked or failed from their side.
We tried to get help immediately, but that turned into a nightmare. There was no way to reach Booking.com, and the hotel also didn’t respond to our attempts to contact them. We were stuck in a foreign country with a reservation hanging in limbo and no real-time support from either party.
What’s worse is that Booking.com continues to accept reservations from Turkey, yet they offer no working Turkish customer service line. If you encounter an issue — even something as urgent as payment failure before check-in — you’re left completely on your own.
I expect Booking.com to acknowledge this issue and stop ignoring customers in Turkey. Either provide proper support or stop taking our bookings. I also demand clarification on why my valid card was declined and compensation for the stress and disruption caused.
On July 17, 2025, I tried to book a vacation in Greece through Booking.com. The system charged my card immediately, and the amount appears as a pending transaction on my account. However, no reservation was ever created. I received no confirmation, no booking number — nothing. I checked my Booking....
On July 13, I made a hotel reservation through Booking.com. While the payment was taken as a pending charge (provision) on my card, I never received a confirmation email. No reservation number, no details — nothing. I waited and tried to contact customer service but couldn’t get through until 1:00 P...
I booked a hotel in Greece through Booking.com, selecting a property with a refundable option. After canceling the reservation, I expected to receive my refund promptly. However, the refund never came. I've reached out to both the hotel and Booking.com via email multiple times, but neither has respo...
About three weeks ago, I made a hotel reservation through Booking.com specifically because it was marked as “Pay at the property.” This option was important to me, as I wanted to settle the bill directly at the hotel. However, shortly after booking, the hotel attempted to charge the entire amount to...
I made a non-refundable hotel reservation through Booking.com for an upcoming international trip and paid in full two months ago. The reservation clearly stated that it could not be canceled or refunded. However, this morning, I received a notification that Booking.com had canceled my reservation w...
Comments