I booked a rental car through Booking.com for use in Lesbos (Midilli) from July 20 to July 22, under reservation number 650384989. When I arrived at the rental location to pick up the car, they required a deposit via credit card. However, my Troy card was not accepted for the transaction. This was unexpected—if certain card types aren't accepted, Booking should clearly indicate that at the time of booking.
There were no issues using my Troy card to make the reservation on Booking.com, so I had no reason to expect it wouldn’t be accepted at the rental counter. Due to this technicality, I was denied access to the vehicle I reserved and paid for, and the car rental provider refused to offer a refund.
This has left me completely stranded and disappointed. I am requesting Booking.com to take responsibility and refund the amount paid or provide a proper resolution. Consumers should not have to pay for a service they are never allowed to use due to unclear policies or hidden restrictions. I expect a prompt and fair solution to this matter.
In August 2024, I rented a car through Booking.com for my trip to Lesbos. I returned the vehicle on time, with no damage, a full tank of fuel, and all conditions met. However, the €350 deposit taken at the start of the rental has not been refunded. I have contacted Booking.com’s customer support mu...
I rented a car through the Booking.com app for use on Lesbos Island. Initially, the payment was processed, but then my reservation was canceled. I received an email stating that my reservation number 743124849 would be refunded. Trusting this information, I rented the same vehicle again, and this ti...
I booked a car for our trip to Lesbos through Booking.com. On the day of the rental, the car rental company refused to give us the car because they claimed our driver’s license was outdated. They informed us that the cancellation would need to be processed through Booking.com. However, when I contac...
On July 17, 2025, I tried to book a vacation in Greece through Booking.com. The system charged my card immediately, and the amount appears as a pending transaction on my account. However, no reservation was ever created. I received no confirmation, no booking number — nothing. I checked my Booking....
From August 13 to 19, 2025, I booked a stay at Hotel Vicky2 in Lesbos, Greece through Booking.com (Reservation Confirmation No: 6129.510.931). The total cost was €600, with €300 charged to my virtual credit card upfront. I was informed the remaining balance would be taken on August 11, 2025. However...
Comments