Apple

I am writing to report an issue with my Apple account and iMessage, which are linked to the email address [email protected] and ID 203401566. I am using this account on a Samsung S16 device in Medellín, Colombia. On February 6, 2026, starting around 5:00 p.m., I created a new account. However, ...

On January 13, 2026, I purchased a MacBook Air M4 from the Apple Bağdat Caddesi store, paying 57,000 Turkish lira (approximately $1,311 USD based on current exchange rates). Since I had no intention of returning the product, I naturally threw away the box. At the time of the sale, the salesperson ex...

On April 30, 2025, I purchased Apple AirPods 4 ANC earbuds from Media Markt in Germany. While the product was still under warranty, one of the earbuds stopped charging and remained stuck at 1% battery at all times. Because of this issue, I took the earbuds to the Troy authorized service center locat...

My iPhone 16 Pro Max, which is still under warranty, was sent to the Apple Repair Center through the Troy (Apple Premium Partner) store at Marmara Park Beylikdüzü about a week ago. Today, I received my device back without any repair being performed. Despite the fact that my phone has not a single s...

After updating my iPhone XS Max to iOS 18.1 today, I realized that all my photos have disappeared from the Photos app. They are not in “Hidden” or “Recently Deleted,” and I did not change any settings or delete anything manually. I only performed the iOS 18.1 update, and afterwards, I saw that more ...

I am using an iPhone XS that I purchased second-hand in Karlova, and for nearly a week I have been unable to properly use iCloud on this device. After resetting the phone, I began receiving a warning stating that there are “too many iCloud accounts” on this iPhone, and it does not allow me to sign i...

I am experiencing a persistent charging problem with my AirPods 3 charging case. When I place the earbuds in the case, usually one side charges while the other remains stuck at 1%, or sometimes both earbuds stay at the same low battery level and do not charge further. This happens even when the case...

On January 6, 2026, I purchased a MacBook Air M4 with 16 GB RAM and a 500 GB SSD from the Gürgençler Apple Authorized Reseller at Forum Istanbul. Only four days after delivery, on January 9, 2026, I noticed a defect in the upper-left corner of the screen that looked like an air bubble or stain. Duri...

I purchased an Apple Watch SE 40 mm, which is still under warranty, and since almost the beginning I have been experiencing the same recurring malfunction. The watch does not update its software and this problem has continued despite all the service processes. Within the warranty period, the product...

I am experiencing a serious issue regarding the warranty period of my MacBook Pro 2 Pro, which I purchased from Apple Turkey. Even though my invoice is dated July 5, 2024, when I contacted Apple Support to activate the warranty start date, I was told that the device would not be billed on the invoic...

I purchased and paid for the Galaxy Pass in the Football Star game via the Apple App Store using my bank card. My Apple ID/App Store region is Turkey. Despite reaching the required level in the game, when I click to claim or use the Galaxy Pass rewards, nothing happens, and I do not receive any rewa...

I purchased an iPhone 16 Pro trusting the Apple brand. Without any impact, drop, liquid contact, or user error, I experienced a screen issue, so I delivered my device to Gürgençler Apple Authorized Service Provider (Ankara Gürgençler Ankamall branch) between December 11–17. My device was accepted fo...

I purchased AirPods 3 Pro on 14.10.2025, and they stopped working on the 20th day. Since the issue wasn’t resolved, I went to the authorised service. They confirmed the case was faulty and said they would request a new one, but they refused to include the left earbud, even though it was also defecti...

I am writing to escalate an issue regarding my MacBook MacBook Air 13″ M1, FVFLMAQ91WFY that I submitted to Apple Authorized Service in Turkey. The service team claims that there is a bend on the left corner of the device causing pixel issues on the screen, and that this is due to user damage. I fir...

On October 31, 2025, I purchased an AirPods Pro 3 (Serial Number: J0JW017W6M) through Hepsiburada.com, an official Apple distributor, for ₺13,924, paid by credit card. From the very first use, I have continuously experienced issues such as muffled and distorted sound and occasional static noise. Due...

On October 24, I made a one-time purchase of ₺399 to remove ads in the game Ragdoll Hit, but despite completing the payment and having the purchase receipt, the ads continued to appear. I requested a refund from Apple so the app would function properly, but my request was denied twice. I also called...

I purchased a MacBook Air from MediaMarkt on September 14, 2025. The product had screen stains, and the store sent it to KVK for DOA (dead-on-arrival) assessment. We requested a refund or replacement and wrote this clearly on the related service document. After 20 days, the product was returned with...

On September 9, a $66 game purchase was charged to my Vodafone mobile line without my knowledge or consent. I do not use any Apple products, and I did not purchase any game or app. This transaction appears on my bill under headings such as “mobile payment.” I have never made or authorized any mobile...

On October 14, 2023, I purchased an iPhone 11 from the Piazza MediaMarkt store. The battery health of my device has now dropped to 77%, and it has begun showing a service warning. During the purchase, I was specifically told that battery replacement would be covered under the insurance policy. On Oc...

In March 2025, I purchased an Apple Watch 10 (46 mm) through Pasaj under order number 20256564762. Even though I have used the watch carefully and with full protection, the paint began peeling on the part that touches my wrist. It started as a single spot, but over time it spread, and now there are ...

I have been experiencing a major issue with my iCloud account on my Apple iPhone 13 Pro Max for about three weeks. Although my iCloud account is signed in on the device, I cannot reset my password. During the password reset process, verification codes are successfully sent to both my email and phone...

On September 19, 2025, I purchased an Apple iPhone 17 Pro Max from the Teknosa store in Antalya Özdilek. Although the device has never been dropped, hit, or exposed to any liquid, about a week after purchase, I began experiencing a camera issue where the 0.5X mode started shaking and showing a purpl...

Dear Apple Support Team, I am writing to request a refund for an unauthorized in-app purchase made through the Duolingo app on my iPhone 11. • Date of transaction: October 5, 2025 • Amount: ₺2,399 • Order number: MXKYYJB2HX This purchase was made without my knowledge or consent. As soon as I noticed...