How can I exchange my old iPhone for a new iPhone from Apple company?

I purchased an iPhone 16 Pro trusting the Apple brand. Without any impact, drop, liquid contact, or user error, I experienced a screen issue, so I delivered my device to Gürgençler Apple Authorized Service Provider (Ankara Gürgençler Ankamall branch) between December 11–17. My device was accepted fo...

I purchased my iPhone 13 from MediaMarkt Mall six months ago, and it recently stopped charging. I tested the device with different chargers, but the issue persisted, and the phone has never been dropped, damaged, or exposed to liquid. Because of this, I sent it to an authorized service center on Sep...

The volume up button on my iPhone 15 Pro Max, which I purchased from the Apple Store in Orlando, Florida, USA, in August 2024, is not working. The warranty is valid until August 10, 2025, but I cannot get technical support in Türkiye. I was in the US two weeks ago and took my phone in. They told me ...

My Apple ID is still linked to my old phone number, and since I no longer have access to that number, I can’t receive the verification code needed to log in. I didn’t realize I had to sign in before updating my phone number, and now I’m locked out of my account. I created a new Apple ID, but both th...

Today, I noticed that the rear camera and flash on my iPhone SE series phone weren't working. I then had a chat with Apple Support, and as a result, they told me that my phone had this hardware issue and that I needed to go to a service center. It's been just two years and one month since I bought t...

On November 24, 2023, I purchased an Apple Micro Woven Case for #1,999 TL from the Marmara Park Troy store. However, within two weeks, the covering around the charging port started to peel off. I initially contacted the Apple Support team, and they instructed me to take the product to the Troy store...

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I bought an iPhone 13 device from the Apple website, but the device was defective and I sent it back. They told me that they sent me a brand new product, but this time the replacement product, the iPhone 13, had dust particles in its top camera lens. Definitely think twice before buying an Apple pho...

Hello, I have been a user of Apple products for many years. I live in Turkey and I am a medical doctor. I have been using an iPhone 11 for the past 3 years. The side button (mute switch) on my iPhone has not been working for some time. When I visited the Apple store at Istanbul's Akasya Shopping Cen...

I ordered 2 iPad Pros from Apple. Order numbers are W1099877614 and W1403314140. I requested a refund for order number W1403314140 before it arrived at my door. My other product, W1099877614, was also returned due to the irresponsibility of the cargo company and Apple's failure to follow up. Since I...

On August 25, 2022, I purchased an iPhone 11, red 128 GB device. The phone began experiencing issues such as random shutdowns during calls, screen freezing, rapid battery drain, and excessive overheating in June 2023. I sent it in for warranty service, and they replaced the screen without providing ...

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On August 22, 2023, I purchased an Apple iPhone 14 Pro Max 128 GB from Teknosa. It began acting strangely after about 27 days, turning on and off on its own and losing network connectivity. I took it to an authorized Apple service center, where the problems were documented. I gave Teknosa the report...

On Thursday, July 27th, I bought an iPhone 14 Pro Max from Hepsiburada, the official Apple retailer. I took my phone, which had a touchscreen issue, to the Akasya Shopping Mall Apple Center on September 2nd. I informed them that I wanted a replacement. They told me that they couldn't proceed with th...

my iPhone 11, 64 GB version still under warranty, so I sent it in for repairs, the verdict was that because I charged it in places with supposedly high voltage, a bunch of stuff went haywire – like the main board, screen, battery, you name it. The fixer-upper folks at Mobilfix hit me up with a whopp...

I took my iPhone 12 Pro to Gürgencler Cepa under the insurance because I couldn't hear the other person when I was on a call. But I can hear them when I use the speaker. Surprisingly, I was told that the insurance doesn't cover the problem because a fall about 20 months ago scratched the edge. Even ...

My faulty device, with serial number 359308700624186, was delivered to the Ankamall Gürgençler service center for warranty repairs. To my surprise, they claimed unauthorized intervention and demanded a whopping 57,000 TL to send a replacement device. However, my device was purchased with a legitimat...

Apple 11 256 gb phone with MEID 352747611749219 code. My phone is turned off due to a system problem during the warranty period and did not turn on again. I delivered my product to Caddebostan Apple service and it was decided to replace it because there was a systemic Apple faulty problem. When I we...

A year ago, I purchased an iPhone SE second generation phone from Vatan Bilgisayar. The phone broke as a result of hitting the ground about two months before the warranty expired, and there was a slight crack in the glass on the back of the phone, and since there was no iPhone service, I delivered i...

I bought my iPhone 14 Pro 20 days ago, but it has been getting too hot, even after watching a two-minute video. Even when not being used, the battery dies quickly, and Siri doesn't wake up. Because of these problems, it's hard for me to use my phone, which is bothersome. I need help and information ...

I requested the replacement of the Apple iPhone 11, which was purchased in May 2021, and then replaced with a new one under warranty due to the stain and battery problem in the camera. I specifically requested that the phone I sent to the service not be opened and that the device, if possible, be re...