I purchased a MacBook Air from MediaMarkt on September 14, 2025. The product had screen stains, and the store sent it to KVK for DOA (dead-on-arrival) assessment. We requested a refund or replacement and wrote this clearly on the related service document. After 20 days, the product was returned with the screen replaced. A brand-new device—sent solely for defect verification because it was faulty out of the box—was returned to me with its screen changed without my knowledge or consent.
As a Club member, I attempted to use my legal right to a refund or replacement. However, the customer service staff at the store were dismissive and told me that I could not use this right, saying only, “You can file a complaint with Consumer Rights.” I could not find anyone willing to take responsibility, and I had no choice but to accept the device in that condition.
Afterwards, I submitted a return request through the online system myself and shipped the product back to you. I was told the process would be completed within two business days. I shipped the device on October 9, 2025, and it was delivered to you on October 10, 2025. I have been calling customer service constantly, but all they say is, “We are waiting for a response from the relevant department.” Which department exactly? Where is the product I paid for a month ago? Where is your customer satisfaction? Who will fix the inconvenience I have been put through, and when?
We purchased a MacBook Air m2 16 GB device from Teknosa Ankara Batıkent Atlantis branch on 20.07.2023. After 4 days, the screen of the device went dark even though there was not the slightest impact, etc. When I contacted Apple on 25.07.2023, they advised me to obtain a fault report from an authoriz...
I bought an iPhone 15 Pro from Media Markt in December, and I've had issues with it since day one. It’s been sent for service four times, and I’ve barely been able to use the phone. The fast charging doesn’t work properly, even when the phone is turned off, and it overheats frequently. I’ve been try...
On behalf of my company, Semruk Software Technology, I recently bought two 16-inch Macbook Pro M2 Max laptops in silver from the Sivas branch of Vatan Computer Industry and Trade Anonymous Company. We were supposed to get them around 12:30 p.m. on March 14, 2023, after they were checked in the store...
On August 25, 2022, I purchased an iPhone 11, red 128 GB device. The phone began experiencing issues such as random shutdowns during calls, screen freezing, rapid battery drain, and excessive overheating in June 2023. I sent it in for warranty service, and they replaced the screen without providing ...
I sent my Apple 11 phone, which I bought through Media Markt, to the service with a no-service error. The first time it was sent back after the speaker was cleaned, but I encountered the same problem again. The second time it was sent again after the battery was replaced, but I encountered the same ...
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