On August 8, 2024, an unauthorized transaction of ₺61,000 was made on my Akbank credit card through MediaMarkt abroad. On August 15, 2025, I noticed this and immediately called Akbank customer service, blocked my card, and submitted a written complaint to the relevant branch. However, a month has pa...
On 15/09/2025, I noticed a fee of ₺1,149.5 charged under the name “membership fee” on the statement of my Akbank Axess credit card (last four digits: 0202). I actively use my card, and I would like to note that this fee has been charged for the first time. I am a customer of the Bartın branch, and I...
On August 15, 2025, a card fee of ₺1149.50 was charged to my Akbank Platinum credit card ending in 0303. During the time I was a salary customer and even afterwards, the card fees charged to my account had previously been refunded as Chip Para. However, in August 2025, I faced this fee again and on ...
On August 30, 2025, an annual fee of ₺1296 was charged to my Akbank Business credit card. This fee corresponds to the upcoming year, during which I will not be using the card. I had not used the card for a long time, so I believe this fee is unfair. When I contacted customer service about the issue,...
For the past two days, I have been trying to make payments through Google with my Axess Commercial credit card, but I keep receiving the following error: "Personal Additional Terms of Service Agreement. Your card issuer has declined this request. Contact your bank or use a different payment method. ...
On 06.09.2024 at 19:02, I called Akbank customer service due to an issue I experienced with an online purchase. At 19:06, I was connected to a representative regarding my Axess card. While I was explaining my problem, the representative put me on hold for about 5 minutes without any reason and then ...
I have been experiencing serious grievances with my Eurobond transactions initiated 6 weeks ago through Akbank Antalya Konyaaltı Branch. Despite meeting face-to-face with the branch manager, I was repeatedly told that the issue is being handled by headquarters and that the branch cannot intervene. W...
On August 30, 2025, approximately ₺20,000 of my money got stuck in an Akbank ATM located in Antalya/Kepez while I was making a transaction with my Akbank card, and an automatic request was created through the ATM with the number 8024977094. The bank sent me an SMS stating that the issue would be res...
On 02.09.2025, I took out a consumer loan of ₺120,000 via Akbank mobile banking and selected the 7th of each month as my payment date. However, due to a difference of only five days, I was charged an additional interest of ₺1,034.80, with no prior information provided during the loan application or ...
On August 17, I was called by Akbank customer service and informed that if I set up an automatic payment order for a bill, I would receive a ₺500 Bonus. Based on this, I placed an automatic payment order for my phone bill through customer service. However, despite the time that has passed, the Bonus...
Because I delayed two billing periods of my Axess credit card with the number 5571************390, Akbank blocked not only my own card but also my spouse’s supplementary credit card. However, according to legal regulations, if the minimum amount is not paid or payments are delayed three times within...
On 08.08.2025, an annual membership fee of ₺1,149.50 was charged to my Axess credit card. I had been regularly using my Axess card for about a year, and even the installments for my annually renewed home insurance from Akbank were processed through this card. I contacted customer service three times...
On 14.08.2025, I received an SMS from Akbank stating that I could use Overdraft with 0% interest between 21.08.2025 and 09.09.2025. To be sure, I called customer service the same day at 16:33 and asked for detailed information. I explained that it would be my first time using Overdraft and asked, fo...
On August 19, 2024, I attempted to withdraw ₺10,000 from an Akbank ATM in Gömeç, Balıkesir. However, the ATM refused to dispense this amount and displayed a warning that no more than ₺8,000 could be withdrawn. There was no restriction or block on my account, and I confirmed this with customer servic...
On August 3, 2025, I fully met all the requirements of the Akbank Axess Chip Para campaign. Although the campaign condition required only ₺1000 in spending, I made ₺2130 in supermarket purchases. Despite this, the promised ₺250 Chip Para reward was not credited to my account. I filed three complaint...
On July 19, 2025, between 15:15 and 15:30, I attempted to withdraw ₺3000 via a cardless transaction from an Akbank ATM located at Belsa Plaza in Izmit, Kocaeli. However, the ATM dispensed only ₺2800 while the full ₺3000 was deducted from my account. No error message or warning appeared during the pr...
On August 11, 2025, while trying to deposit ₺15,000 into an Akbank ATM at Istanbul 4 Levent Metro, I experienced a money jam issue. During the transaction, the ATM took the cash but it was not credited to my account. I immediately contacted customer service, a request was created, and I received an ...
On August 11, an unauthorized charge of ₺1,459.99 was made to my card, linked to my Tokat Merkez Branch account through the Akbank mobile application, in the name of “YDS Google wu zeyuan.” According to information I received from customer service, this transaction was attempted 2-3 times, yet I was...
I deposited money into my TEB Bank account using a QR code at an Akbank ATM because there were no TEB ATMs nearby. Two days have passed, and the money still hasn’t been credited to my account. Despite providing all the necessary information, I was told yesterday that the issue would be resolved with...
I haven’t been able to use my Akbank credit card for a while. Initially, the magnetic strip on my original card stopped working, so a new card was sent to me. Although I set a PIN through the mobile app, every time I try to use the new card, I receive an "incorrect PIN" error, and I haven’t been abl...
On July 27, 2025, a withdrawal of ₺2,346 was made from my Akbank account without my knowledge by a company I do not recognize. I noticed this transaction in my account activity on July 28, 2025. I immediately reported the issue to Akbank customer service through the mobile app and created a dispute ...
"I thank the bank's lawyer for resolving my grievance, and I thank the manager and all employees of Mia Law Office for their interest and attention."
Due to my debt on the Akbank Axess credit card, I had previously entered legal follow-up. I fully paid the outstanding amount (around ₺4,000) on 16/01...
I canceled my purchase from Temu made on April 18, 2025, because I changed my mind. They claimed the refund was issued that same day, but I still haven’t received it in my account. I never received the product or any shipment. In my previous orders, I received and returned the items and got my refun...
On July 4, 2025, Akbank launched a campaign promising 50% interest for 30 days to anyone transferring new funds into their account. Trusting this offer, I moved my money to Akbank. However, when I checked my account on July 20, 2025, I was shocked to see that the interest rate had been silently redu...