I reopened an account with HSBC Bank approximately 4 days ago that I originally opened in 2011 and had not actively used... for the past 3 years. On the night of July 20, 2026, around 12:30 AM, I attempted to log in to mobile banking, but despite entering my password correctly, I received a message sta
I fully paid an old debt owed to HSBC Bank more than one year ago, and the related enforcement file is still showing und...er the Bursa 3rd Enforcement Office. I have the payment receipt proving that the debt was completely settled. However, despite this, I am still being asked to pay additional file e
On June 24, 2026, around 2:45 PM, I contacted my bank after making an incorrect EFT transfer of approximately $737. I fi...rst spoke with the receiving bank, but they told me I needed to contact the sending bank. I then called HSBC customer service, where I was informed that I needed to contact my bran
On the morning of May 26, 2026, around 9:00 AM, I received a phone call from Gökten Hanım, who works in HSBC Kızıltoprak... Branch Premier customer services. During the conversation, her tone of voice, manner, and choice of words were extremely disrespectful and pressuring. In particular, statements su
For approximately 10 days, I have been unable to reach HSBC Bank through any communication channel in a reliable manner.... I need information regarding the letter of credit process, which is critically important for our export operations, but I cannot connect with anyone either through the general pho
I have a request for HSBC. I heard that the FAST payment feature has been introduced, and along with that, I would reall...y like to see QR payment support added to the mobile app. Because the app does not offer QR payments, I haven’t been able to apply for an account with your bank — this payment meth
I applied for a loan as part of HSBC’s new customer campaign, but I never received a response and I did not continue any... banking relationship with HSBC. At this point, I do not want my personal information (including identification details, contact information, and application records) to be stored
I tried to sell a Type B investment fund through the HSBC mobile banking app, but I can only view my portfolio—there is ...no buy/sell option available. I encountered this issue today, and I currently live abroad in Spain. I used to perform fund transactions through the same app without any issues, but
I want to open an account through the HSBC Turkey mobile app, but I’m unable to proceed because my SIM card is blocked. ...Since there is no HSBC branch in Erzurum, I cannot visit a branch to lift the SIM block. When I called customer service, I was told that the only solution is to go to a branch — no
On October 7, 2025, through HSBC’s mobile banking app, I sold the existing funds in my account using my phone and, on th...e same day, attempted to purchase a new gold portfolio fund. However, later that day, I received an SMS from the bank stating that the transaction with reference number 10458247 co
On October 1, 2025, I received an SMS from HSBC stating that my credit card will be deactivated on December 15, 2025, an...d that all my accumulated reward points will be deleted. I’ve been using my HSBC Advantage credit card for years and do not want it to be canceled this way. Additionally, I was re
On September 22, 2025, I received an SMS from HSBC Bank stating that my credit card will be deactivated as of December 1..., 2025, and that all my accumulated reward points will be deleted. However, I currently use my card actively, and I still have ongoing installment payments. I also confirm that I
For nearly a year, my personal banking advisor at HSBC’s Istanbul Ataşehir Branch has been recommending that I invest my... maturing deposits in the HMG fund. I was informed that this fund would yield higher returns than a standard deposit account. However, after a full year, I realized that my earning
On September 16, 2023, around 3:40 p.m., I called HSBC phone banking customer service to apply for a new credit card. As... a Premier customer, I expected a more professional level of service. However, the representative told me that my address was not up to date, and therefore the card could not be de
On August 8, a refund of ₺286.75 was issued to my name through the Temu shopping platform. However, even after nearly a ...month, the amount still appears as pending (in authorization) and has not been transferred to my account. The transaction was made using my spouse’s HSBC Bank card ending in 0354.
My HSBC credit card was canceled even though there was no serious issue. The explanation given for the cancellation was ...not satisfactory. I was not notified in advance, and I only found out when I tried to make a transaction and it was declined. This sudden cancellation caused inconvenience in both
HSBC Bank has, without any notice or my authorization, switched all of my accounts to dormant status! This sudden action... has completely blocked me from making any financial transactions, creating a severe problem since I urgently need to make payments. Right now, I can't perform any banking transact
I've been a loyal HSBC Bank customer for a very long time, yet I recently received an email informing me that they would... be closing my account without clearly stating why. When I contacted HSBC customer service, they bluntly told me my account would remain open only if I upgraded to Premier status b
I've been working freelance with an overseas company that exclusively uses HSBC Bank, prompting me to open an HSBC accou...nt a while back. Recently, I've received alarming SMS and emails from HSBC stating they intend to close my account due to supposed inactivity and failing to meet unspecified target
I've been a loyal HSBC customer for 15 years, consistently using my credit card ending with 9583 without issues. Despite... the absence of an HSBC branch in Diyarbakır, I've always received satisfactory service and made all my payments on time. Shockingly, on 13 February 2025, HSBC suddenly closed my c
I received a message from HSBC stating that my credit card will be closed, even though I have been using it regularly an...d making payments on time. I do not understand why my card is being canceled and would like a clear explanation. How is it acceptable to close a card without the user’s consent or
I fully paid off my HSBC credit card debt five years ago, yet an incorrect outstanding balance (764) is still showing in... Memzuc and across banking systems. This is completely unacceptable, and I believe the issue originates from HSBC. Due to this erroneous record, I am wrongfully flagged as having u
I have been an HSBC Premier customer for years, but after this experience, I am closing my account. Due to misguidance f...rom the branch manager and customer representative, I invested in funds that resulted in significant losses. When I asked why this happened, the branch manager blamed me, saying, "
I have an HSBC Premier credit card, and I’ve noticed a major issue with the Miles points system. Unlike other banks, HSB...C does not allow me to freely use my earned miles as I wish. The redemption options are extremely limited, making it difficult to take full advantage of the rewards I’ve accumulate
HSBC (The Hongkong and Shanghai Banking Corporation) is a massive multinational banking and financial services organization. First established on March 3, 1865, in British Hong Kong by Sir Thomas Sutherland, the bank was originally created to finance trade between Europe and Asia. Today, its parent company, HSBC Holdings plc, is headquartered in London, United Kingdom. Operating as a fully verified and public corporate entity, HSBC is recognized as one of the largest financial institutions globally, serving around 41 million personal, wealth, and corporate customers worldwide.
HSBC operates predominantly within the Banking and Financial Services sector. The organization offers a highly comprehensive suite of financial products across dozens of countries and territories. Their core services and operational areas include:
Based on online reviews and complaint platforms, user sentiment regarding HSBC is heavily mixed. While many customers highly value the bank's extensive international footprint and premier global services, there are several recurring areas of friction that new users should monitor:
Whether you have enjoyed seamless international banking or encountered difficulties with customer support, we strongly encourage you to write a review and share your personal experience with HSBC to help guide other users.
