On 06.09.2024 at 19:02, I called Akbank customer service due to an issue I experienced with an online purchase. At 19:06, I was connected to a representative regarding my Axess card. While I was explaining my problem, the representative put me on hold for about 5 minutes without any reason and then ended the call, even though I had not terminated it. As a customer, I use your card trusting your bank, but facing such disrespectful treatment upset me deeply. This incident occurred through my account linked to the Kayseri/Erciyes branch, and the last 4 digits of my card are 7602. I do not know the name of the representative, but I am aware that calls are recorded. I have never experienced a situation like this before. I request an apology from Akbank for this disrespect, that necessary action be taken regarding the representative involved, and that my original issue be resolved.
On 08.08.2025, an annual membership fee of ₺1,149.50 was charged to my Axess credit card. I had been regularly using my Axess card for about a year, and even the installments for my annually renewed home insurance from Akbank were processed through this card. I contacted customer service three times...
I made at least 10 calls to my customer to lower my limit due to my credit card becoming inactive. With both call center and branch representatives. Even though I explained my problem in detail, my problem was persistently not solved, and even the headquarters stated that they could not solve the pr...
I set up an automatic payment instruction for ASKİ with the Axess card I received from Akbank, but due to the last digit of my subscriber number being entered incorrectly by an Akbank employee, a payment of ₺7,934.74 was taken from my account for a bill that does not belong to me. On August 27, 2024...
On 15/09/2025, I noticed a fee of ₺1,149.5 charged under the name “membership fee” on the statement of my Akbank Axess credit card (last four digits: 0202). I actively use my card, and I would like to note that this fee has been charged for the first time. I am a customer of the Bartın branch, and I...
I had previously wanted to cancel my Akbank Axess Platinum MC credit card (last 4 digits: 3376) because it no longer offered advantages compared to rival banks. At that time, when I called customer service, the representative convinced me to keep the card open. I specifically stated that I did not w...
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