Customer Service Representative's Unjustified Termination of the Call

On 06.09.2024 at 19:02, I called Akbank customer service due to an issue I experienced with an online purchase. At 19:06, I was connected to a representative regarding my Axess card. While I was explaining my problem, the representative put me on hold for about 5 minutes without any reason and then ended the call, even though I had not terminated it. As a customer, I use your card trusting your bank, but facing such disrespectful treatment upset me deeply. This incident occurred through my account linked to the Kayseri/Erciyes branch, and the last 4 digits of my card are 7602. I do not know the name of the representative, but I am aware that calls are recorded. I have never experienced a situation like this before. I request an apology from Akbank for this disrespect, that necessary action be taken regarding the representative involved, and that my original issue be resolved.