I have been experiencing serious grievances with my Eurobond transactions initiated 6 weeks ago through Akbank Antalya Konyaaltı Branch. Despite meeting face-to-face with the branch manager, I was repeatedly told that the issue is being handled by headquarters and that the branch cannot intervene. When I emailed headquarters, they redirected me back to the branch; when I called by phone, I was told to file a complaint online. No department is taking ownership or offering a solution, and I am constantly being passed from one unit to another. The bank has completely left me without a point of contact, unable to directly reach anyone following my case or receive clear information. Initially, I was told the issue would be resolved within 1–3 weeks, but now no timeframe is given, and the resolution remains uncertain. For 6 weeks, no concrete steps have been taken, and the only response I receive is, “we cannot give you a timeframe.” This situation has caused me double financial harm: I urgently need the funds for payments I cannot fulfill, and my principal is losing value daily as Eurobond prices drop. Despite filing complaints 3 times face-to-face, 6 times via email, and 10 times by phone, there has been no progress. I urgently request the completion of my transactions and compensation for the financial losses I suffered during these 6 weeks.
On June 27, 2025, I deposited ₺6,000 into my own account at an Akbank ATM in Afşin, Kahramanmaraş. The ATM counted the money, but then an error occurred, and a message appeared saying, “We are currently unable to proceed with your transaction.” I immediately called customer service and opened a repo...
On 16/06/2025, I deposited ₺4,300 into an Akbank ATM in Antalya. I received a warning saying, "We are currently experiencing a problem and cannot proceed with your transaction," and the money got stuck inside the ATM, which then went out of service. I immediately called Akbank customer service and r...
I submitted a spending dispute to Akbank 22 days ago, and I have yet to receive any updates—no messages, no emails, no explanations at all. ₺13,000 was taken from my credit card, and while the bank had no problem processing that transaction, they seem to disappear when it comes to addressing the iss...
I have been facing multiple unresolved issues with my Akbank credit card. Despite having a ₺49,000 limit, the sum of my outstanding balance and available credit shows as ₺54,500, even though no annual fee or interest has been applied. Akbank representatives acknowledge the inconsistency and file int...
During my call with an Akbank customer representative, I was informed about a campaign offering a ₺500 refund per invoice for my two monthly automatic bill payment orders. However, I only received one refund. After completing my automatic payments for two months, I requested to cancel my automatic p...
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