On 15/09/2025, I noticed a fee of ₺1,149.5 charged under the name “membership fee” on the statement of my Akbank Axess credit card (last four digits: 0202). I actively use my card, and I would like to note that this fee has been charged for the first time. I am a customer of the Bartın branch, and I do not have any special agreement or campaign linked to my card. I believe this fee was collected in violation of the Consumer Law and related regulations. By law, banks are required to provide credit cards without annual membership fees, and there are clear provisions regarding the refund of such fees. Therefore, I request the cancellation and refund of the ₺1,149.5 membership fee charged. So far, I have not contacted customer service. I ask for the immediate refund of this fee; otherwise, I will file a complaint with the Banks Association and the Consumer Arbitration Committee, and I will also transfer all my bill payment instructions and salary account to another bank. I kindly request that my grievance be resolved as soon as possible.
An annual membership fee of ₺1296 was charged to the statement of my Axess Business credit card ending in **** 0529, issued by Akbank, on 13.03.2025. I am requesting a full refund of this amount. Despite contacting customer service, I have not received any resolution. I demand the cancellation of th...
This is my request for a refund of the membership fee charged to my Akbank Axess credit card. On 08/07/2025, an amount of 1,149.50₺ was deducted from my card ending in 9931 without my knowledge or consent under the name of a membership fee. I request that this fee be canceled and refunded to me with...
On March 2, 2025, Akbank deducted ₺1,149.50 from my Axess credit card ending in 0850 under the name of a credit card membership fee. I request a full refund of the deducted amount. I demand that the membership fee be canceled and refunded to me in accordance with the legal provisions stated below, w...
I request the cancellation and refund of the ₺1,149.50 membership fee charged to my Akbank Axess Credit Card ending in 1777 on 01.03.2025, in accordance with the relevant legal provisions and without any additional conditions. According to Article 31, Paragraph 3 of the Consumer Law dated May 28, 20...
On November 8, 2025, an amount of ₺1,149.50 was charged to my Axess credit card ending in 8826 under the description of a membership fee without my knowledge or consent, and it was reflected on my statement. I request a full refund of this amount as well as all previously charged membership fees. I ...
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