I Still Did Not Get My Refund From Temu After Cancellation
I canceled my purchase from Temu made on April 18, 2025, because I changed my mind. They claimed the refund was issued that same day, but I still haven’t received it in my account. I never received the product or any shipment. In my previous orders, I received and returned the items and got my refund without issues. I contacted Akbank, and they created a dispute. On every follow-up call—on May 6, 12, 18, 20, and June 3—I was told that they had emailed Temu about it. However, today I learned that only one email was ever sent. At this point, I’m starting to suspect Akbank more than Temu—are they just using Temu as an excuse while holding onto my money? If they have another explanation, I’d like to hear it. Why were my calls ignored? Why did they say “we’re forwarding it” when they didn’t? Today, I finally got a message saying, “Your record has been created.” Why wasn’t it created before? They claim the issue will be resolved within 180 days—do they have any real explanation? Can they speed up the process and refund my money? It’s urgent.
Progress
The transaction of 1,538 TL that I made online with my Akbank Axess card on 18.04.2025 appeared on my May 2025 statement. I canceled this transaction on the same day and submitted the statement from the relevant platform (Temu) confirming the refund to the bank. However, despite months passing, the refund has not been credited to my account.
I called Akbank customer service multiple times in April and May, and each time I was stalled with a different excuse. The dispute record created in May was canceled, and I was not given any feedback. In July, a new dispute record was created, and this time I was told I had to wait 180 days. I was also directed to the branch, where I applied in person, but I have not received any results from there either for two months. Throughout the entire process, I always had to call myself, and no information was provided to me.
The last four digits of my Axess card are 7331. I request that the amount of this transaction, which was refunded by Temu and whose statement was submitted to the bank, be refunded to my account as soon as possible.
I wonder what more Akbank will ask for. They didn't see what Temunu sent from here, they told us to send the pictures to the assistance service, I sent them, no response. I called, no answer. They told me to go to the branch, I took leave and went, it's been a month and still no response. I guess they're waiting for 180 days.
Customer service still says spending objection, I sent it through the assistant, I went to the branch, they sent it, and when they can't find a solution, they hang up the phone.
They keep saying it is still ongoing, but what is ongoing? Customer service says they don't know, so who knows the process then? What is the purpose of customer service, isn't it to solve my problem? It's the same conversation every time, I called 20 times, I say there is no spending objection, I sent it, oh yes, you have sent it, the process is ongoing, I get a message saying we will solve it in 3 business days or inform you about the process. If I don't call, there is neither a solution nor a bank that informs about the process.
Let Akbank provide written proof that the money from Temu has not arrived; Temu provides written proof of this. Let Akbank prove that it has not arrived. They say they receive such complaints from Temu, but is everyone’s money being held for 180 days? By blaming Temu, they claim in writing that Temu has sent it. Let Akbank declare in writing that it has not arrived.
