I purchased a Philips HD9285/96 5000 Series Airfryer through Hepsiburada, and it was delivered to me on August 18, 2025. I use the product in Niğde city center. Since the very first day, there has been an excessive air leakage from the sides of the lid during operation. A friend of mine uses the same Airfryer model and does not experience this issue at all, while the problem with my device has continued consistently. Regarding this issue, I contacted the Philips authorized service center several times for technical inspection and even showed them the problem through video recordings. Despite this, I was told that the situation is “normal.” However, given that the same model does not have this problem and that my device leaks so much air from the sides, I do not believe this is normal under any circumstances. Because of this approach, I am also very dissatisfied with the Philips authorized service. I believe the product is defective, and therefore I request that my device be replaced with a new one. If necessary, I ask that a detailed technical inspection be carried out and that my unit be replaced with a properly functioning product.
I’m reaching out publicly because the support process in Turkey has been deeply disappointing. I purchased a Philips Azur 8000 Series iron, and since the very first day, it has had a serious water leakage issue. Despite sending it to the authorized service twice, both times I was told that “no fault...
Why is the Philips Air Frayer not covered by the warranty? Due to the rusting that started on the metal part of the product, I delivered it to the Kadıköy dealer on 23.03.2025 with the guidance of philips customer service. 1 month later, on 21.04.2025, I was informed that it was not covered by the w...
On August 7, 2024, I purchased the Philips AquaTrio 9000 Series device via Hepsiburada, specifically because the seller was Hepsiburada itself. Despite already having a well-known and trusted brand of vacuum cleaner at home, I chose this product due to its mopping feature. On the night of June 24, a...
Dear Sir/Madam, I am writing to request your support regarding an issue I’ve encountered with my Philips GC3929/64 PerfectCare Steam Iron, which I purchased on April 12, 2023, from a seller named “Birlikteyiz” via Hepsiburada. As someone who lives alone, I have used the iron only a handful of times—...
On August 26, 2025, I purchased the Philips 7000 Series Aqua xc7055/01 cordless upright vacuum from Hepsiburada and have been using it daily inside my home for about 2.5 months. However, within this short period, I began experiencing serious issues with the device. When the vacuum is turned off, it ...
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