On July 27, 2025, a withdrawal of ₺2,346 was made from my Akbank account without my knowledge by a company I do not recognize. I noticed this transaction in my account activity on July 28, 2025. I immediately reported the issue to Akbank customer service through the mobile app and created a dispute record under the number 8024823519. So far, I have not received any response from the bank, nor have I been asked to provide any additional information or documents. This amount is financially significant to me — it was literally my last money for food. I urgently request that my grievance be resolved, the withdrawn amount refunded to my account as quickly as possible, and the investigation process completed without delay.
On July 19, 2025, between 15:15 and 15:30, I attempted to withdraw ₺3000 via a cardless transaction from an Akbank ATM located at Belsa Plaza in Izmit, Kocaeli. However, the ATM dispensed only ₺2800 while the full ₺3000 was deducted from my account. No error message or warning appeared during the pr...
On October 6, 2025, at 10:55 a.m., ₺19,999 was withdrawn from my Akbank credit card (moka united/ıtx turke), followed by two additional unauthorized transactions at 10:58 a.m. for ₺498 and ₺1 (plan Exxen), totaling ₺20,498. These transactions were made without my knowledge, and I never received any ...
On August 8, 2024, an unauthorized transaction of ₺61,000 was made on my Akbank credit card through MediaMarkt abroad. On August 15, 2025, I noticed this and immediately called Akbank customer service, blocked my card, and submitted a written complaint to the relevant branch. However, a month has pa...
I am an Akbank credit card customer and I noticed an unauthorized transaction on my card with the last four digits 2632. On 04.10.2025, a transaction of ₺9,468 was made through a firm named iyzico-zara.com as an online purchase. This transaction was carried out without my permission and approval, an...
I have been victimized due to Akbank’s security vulnerability, and the bank refuses to take responsibility! On 10.02.2025, a total of ₺196,283.05 in credit and cash advance (Artı Para) was taken from my Akbank account, which I have not used for a year and do not even have a credit card linked to. Fr...
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