On 02.09.2025, I took out a consumer loan of ₺120,000 via Akbank mobile banking and selected the 7th of each month as my payment date. However, due to a difference of only five days, I was charged an additional interest of ₺1,034.80, with no prior information provided during the loan application or payment date selection process. I have been an Akbank customer for over 10 years, and I have never encountered such a practice with any other bank. I find this situation incompatible with customer satisfaction. Although I contacted customer service, no solution was offered. I request a refund of this unfair and excessive interest. My customer number is 19359502, and my application number is 796371994. I also note that this is the first time I have experienced such an issue. Unless my problem is resolved and the practice of charging additional interest due to payment date selection is corrected, I regret to state that I will be closing my two credit cards with your bank, as I am deeply disappointed. I present this matter to the attention of the public and Akbank officials.
My Akbank Axess credit card statement for August 2025 showed a balance of ₺96,959.72, with the due date set as 01.09.2025. I paid the full amount on 02.09.2025, just one day after the due date, yet a very high late interest charge of ₺5,637 was applied for this single day of delay. The details of th...
On 14.08.2025, I received an SMS from Akbank stating that I could use Overdraft with 0% interest between 21.08.2025 and 09.09.2025. To be sure, I called customer service the same day at 16:33 and asked for detailed information. I explained that it would be my first time using Overdraft and asked, fo...
I had an issue with Akbank's credit card installment plan. The initial amount I wanted to split into installments was ₺22,500, and with three installments, the total payment was around ₺24,500. However, when I confirmed the transaction, an additional charge of over ₺2,000 was directly deducted from ...
Akbank is truly making things difficult for its customers. Despite fully paying off my credit card balance on October 4, 2024, the bank added two new charges on October 5, 2024. These charges are listed as Payment Plan Loan 20/21 for ₺318.76 and 21/21 for ₺318.90. I had informed the bank about an is...
I applied for a loan at Akbank on November 10, 2024. After applying, they kept saying something was missing and asking me to complete various steps. My process was delayed until December 10, 2024. Meanwhile, my loan was not approved, and I didn’t use it. After completing all the necessary steps, I f...
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