For approximately 21 years, I have been an İş Bankası Maximiles credit card customer and I have regularly used my card mainly for supermarket shopping, online purchases and HGS payments. My annual spending volume with this card is around ₺1,000,000. On 20 November 2025, I saw that an annual card fee...
I would like to report that I was misled by İş Bankası due to the Maximum Troy credit card campaign, and I find it unacceptable for customers to be treated this way. On 25–26.10.2025, I received a call on behalf of İş Bankası, and the customer representative described a campaign similar to one that ...
Today, when I went to İş Bankası’s Güllük Branch in Antalya Muratpaşa to deposit money, I experienced a deeply disrespectful and hurtful incident with an employee named E*** A******, who introduced himself as a supervisor and manager. When I approached his desk to ask about the status of my transact...
I have two different fund accounts with İş Bankası, and I want to sell these funds and close my accounts, but your app keeps giving the warning “No Investment Fund Available for Sale (2230225).” In August 2025, I visited your branch, and the lady at the counter said she placed the sell order and tha...
Dear İş Bankası Authorities, as your customer, I have learned that all my banking accounts have been unjustly and arbitrarily blocked and that all the funds in my accounts were seized on Monday, 17.11.2025. I understand that the reason given to me for this action was a suspicion of “Illegal Betting ...
I am compelled to share my troubling experience with İş Bankası concerning the 1,238₺ nursing allowance provided by the government for newborns—an amount that is undeniably safeguarded under Article 93 of Law 5510. Even with this legal protection confirming the rule, İş Bankası went ahead and deduct...
A fee of 500₺ was charged to my İş Bankası Maximum credit card (last four digits: 8260) about a week ago. I receive my pension through this bank and have been regularly using my card for about three years. My card is linked to the Tokat branch. I request a refund of this annual fee. If the fee is no...
On October 27, 2025, I made a SWIFT transfer of €3,000 from the İş Bank mobile app to Berliner Sparkasse in Germany (Reference No: 3401rı500943). However, even after two weeks, the money has not reached the recipient bank and remains stuck with the correspondent bank. To resolve the issue, I first c...
I have had a current account with İş Bankası for nearly 16 years, yet there has been a hold on my account for years without any valid reason. Due to health problems and a 75% disability status, my accounts were blocked in the 2000s because of enforcement proceedings. However, I have since paid all m...
About a year ago, a legal hold was placed on my non-interest-bearing account at İş Bank’s İzmir Karşıyaka Şemikler Branch. However, even though I fully settled my debt a year ago, the hold on my account still hasn’t been lifted. I contacted customer service regarding this issue, but I was told, “We ...
I am in South Korea for language studies, and I cannot access the digital or online banking services of İş Bank, which is my only bank. Before coming here, I specifically asked whether there would be any problems abroad, but about a month after arriving, I lost access. All my school expenses, rent, ...
Despite being an extremely high-value customer both individually and commercially, my credit limit remains inexplicably low. 1) For the past 4–5 years, I have been unable to increase my overdraft limit through any communication channel, including my branch. 2) I signed and submitted the documents fo...
My wife and I have been loyal customers of İş Bank for many years. However, in recent years, we have been forced to reconsider our relationship with the bank due to various commissions and fees deducted from our accounts. In particular, every three months, more than ₺500 is deducted from my investme...
On September 15, 2025, a membership fee of ₺565.63 was charged to my İş Bankası Maximum credit card ending in 3357, which I noticed on September 25, 2025, and I have been waiting two days for a solution; although I contacted customer service, I was told the fee could not be canceled and would only b...
On 15/09/2025, a restriction was placed on my account and mobile banking access at İş Bankası Eskişehir Porsuk Branch without any justification. For about 10 days, I have not been able to access my account, use the ₺12,488 inside it, or carry out any banking transactions. I reported the situation to...
Dear İş Bank, I am writing regarding the seizure block that was imposed approximately 8 months ago on my demand deposit TL accounts and credit card at İş Bank Sultangazi Branch (1193). Although I have fully settled my debt and obtained a court decision along with a release (fek) letter, I continue t...
With my İş Bank credit card and debit card, I earned ₺726 in points after making significant purchases, but for over a month I haven’t been able to use these points anywhere. I tried at supermarkets, gas stations, and other places, yet the points are not accepted during payments. My customer number ...
On Friday, September 12th, at 1:39 PM, I received a phone call from an İş Bankası store informing me about the restructuring of my consumer loan. However, the process was not completed. I contacted the bank again regarding the issue and received no response. During the call, the payroll and address ...
On September 8, 2025, for the first time in five years of using my Maximum Troy credit card, an annual fee of ₺890 was charged without my knowledge. I had never encountered such a fee before, and this deduction was made without my consent. My card has an active HGS instruction, which I use regularly...
On July 20, 2025, while attempting to deposit ₺10,880 into my Enpara.com account at an İş Bankası ATM located in the Tarsu Shopping Mall in the Tarsus district of Mersin province, the ATM swallowed my money and the screen suddenly went blank. I received no receipt or transaction number at the end of...
On 07/08/2025 at 01:11 AM, an amount was withdrawn from my İş Bankası virtual card by a company listed in the transaction description as “Moka United/Ye Bilgi Te İstanbul” without my knowledge or consent. The virtual card was specifically created for security purposes, and in this system, it is not ...
I am a commercial customer. I requested a debt restructuring for my loan, but couldn’t reach the branch for a long time. Eventually, Mr. G*** got in touch and the process began — yet during this time, my İşCep access was blocked. I can no longer track my loan or credit card debts. This lacks transpa...
I no longer have access to my old phone number, which has made it impossible for me to use my account or update my information. Whenever I try to contact the bank for help, I'm met with customer service representatives who respond in a dismissive, almost mocking tone—redirecting me in circles instea...
As the owner of a business and account holder at İş Bank (ID: 206**39864), I’m writing to raise an urgent concern regarding the ongoing block on my business account due to so-called “suspicious activity.” This block has been active for 25 days now and is severely impacting my operations. According t...