Hello, when I tried to deposit money into my account at an İş Bankası ATM, the ATM returned the cash through the cash slot, and one of the ₺200 bills was torn. When I tried depositing the money again, the ATM placed a hold on part of the amount I deposited. When I requested that the blocked amount b...
I sent an email to İş Bankası to inquire whether it would be possible to cancel my card fee, as I was charged for the first time in 13 years. In the email, I mentioned that if the fee could not be waived, I would consider closing my card. Without seeking my approval, the bank immediately blocked my ...
I configured my credit card debt with İş Bankası and, soon after, cleared the whole balance in just a month. I was assured that my card would be reactivated once the payment was complete. Instead of reopening the card as they had promised, the bank chose to permanently close it. I feel confused and ...
I have been actively using the İş Bankası Maximiles Black card for an extended period, with an average monthly spending of ₺125,000. Despite this level of expenditure, I have not been able to benefit from the privileges supposedly offered by the card, nor have I seen any clear advantages in its usag...
I accidentally used my İş Bankası credit card to purchase a ticket to Turkey through Fly Dubai. Since I didn’t enter the SMS confirmation code sent to my phone, the transaction should have been canceled, and no money should have been withdrawn. However, the amount was still deducted from my account....
Only after consulting İş Bankası's app did I recently find multiple illegal transactions on my account. These purchases came to a sum, and I had no knowledge they were being undertaken. The fact that I never got a single notice warning me of any of these purchases bothers me. For me, this is a signi...
On September 3, 2024, with file number 2024/7842 opened by İş Bank in Konya 2nd Enforcement Office, one-fourth of my salary was garnished and deposited into this file. The remaining amount is deposited into my İş Bank salary account. However, they are unlawfully taking an additional one-fourth of th...
Avoid forgetting your İş Bankası mobile password, as it can be difficult to reset. I tried biometric verification on my phone, but it did not work. I spoke with three separate customer support representatives, but none of them could successfully send me a new password. The last representative even d...
İş Bankası charged me interest without my knowledge or being informed. I am a teacher and became a salaried customer of İş Bankası about six months ago. When I decided to transfer my automatic bill payments to İş Bankası, I called customer service to set up the payment instructions. The representati...
I lost my credit card and applied for a new one through the mobile app. Initially, I requested a new card, but unknowingly, I also canceled the old one. When I spoke to customer service, they assured me the new card would be sent, and they took my address details. However, the card never arrived. Af...
I have been using your bank for more than 20 years. While other banks have increased my credit card limit, you have refused to raise my limit, which has been stuck at ₺30.000 for the past 3 or 4 years. This is despite the fact that my investments and rental income are with your bank. Even when I dec...
Dear Authorized, I would like to express my great disappointment and frustration with İşbank's IT services. Your mobile application cannot even successfully complete a simple ID scan, leaving us to deal with a system incapable of handling the most basic transactions. When I attempt to transfer mone...
İş Bankası charged an account management fee from my investment account without my agreement. I don't want to pay this price, but it was automatically charged to my account. I am requesting that this amount be immediately returned to my account in the same manner in which it was withdrawn. Such sudd...
I am a salary customer of İş Bankası, with T.C. number 291********, and my credit card number is 4543 **** **** ****. I paid my credit card debt of ₺39,366.75 on 15.09.2024. After making the payment, I incurred expenses totaling ₺18,736.41. However, ₺4,091.03 was deducted as interest, and ₺1,339.37 ...
Regarding Türkiye İş Bankası: After my mother’s passing, I prepared all the necessary documents to collect the money deposited by SSK. I obtained the inheritance certificate and the “no tax debt” statement, for which I had to pay ₺308. Every document (for the banks) came with a similar absurd requir...
Despite the assurance that my credit card would be free for the first six months, I was hit with an annual fee on my sixth statement. After an instant refund request was turned down, I opted to cancel the card before the entire six months were up. After just ten additional days of use, I am now bein...
On August 26, 2024, a total of ₺735.69 was deducted from my credit card ending in 8901 as follows: ₺487.14 as the annual membership fee, ₺224.19 under the name of interest charges, and ₺24.36 under the name of Banking and Insurance Transactions Tax (BITT). I request the cancellation of these fees in...
As of 15.08.2024 (00.00), ₺1645 annual fee and ₺82.25 credit card annual fee were withdrawn from my "İş Bank" Commercial Credit card, for a total of ₺1727.25. I seek repayment for any retrospective card annual fees and dues in accordance with the law. According to the most recent decision (2011/47**...
I earned ₺200 in points from the İş Bankası Maximiles credit card fuel campaign, but I was unable to use these points within the specified timeframe and even at the gas station where I earned them. When I contacted İş Bankası customer service, they advised me to try different gas stations, assuring ...
On 28.07.2024, I decided to buy a vacation using the ETS Campaign. Since I do not have a Maximum card, I went to the branch on 29.07.2924 and issued a credit card. However, only two campaigns appear in the application and Maximum mobile application, but the ETS Campaign does not appear. Although I c...
I applied for a credit card from İş Bankası. To do this, I first opened an account and became a customer of the bank. The bank didn't respond to my application for 12 days. I mean, are we applying for an American or Schengen visa? I couldn't understand if it was a credit card or something else. Afte...
I paid off my credit card balance with Türkiye İş Bankası today, but to my shock, ₺2000 was deducted from my account for some nonsensical reason under "shopping interest". When I called customer service, even the representative seemed clueless about this charge. I'm reaching out to the bank official...
I am a salary customer of Türkiye İş Bankası. However, without any reason and unlawfully, they are not providing mobile banking. My card is constantly swallowed by the ATM because their card and ATMs are of very poor quality. A few individuals in the compliance unit give inadequate responses. Mobile...
I was quite surprised when İş Bankası charged me an annual fee on my credit card, considering that I use it regularly and always make timely payments. What's even more frustrating is that they didn't bother to notify me beforehand. Had I not reviewed my statement, I would have overlooked the charge....
