For the past two days, I have been trying to make payments through Google with my Axess Commercial credit card, but I keep receiving the following error: "Personal Additional Terms of Service Agreement. Your card issuer has declined this request. Contact your bank or use a different payment method. Learn more [OR-CCSEH-26]." I can use my card without any issues on other platforms, so I believe the problem is not with my card. As both an individual and commercial customer, I have contacted your customer service multiple times by phone and email to resolve this issue. However, I was only given an insufficient explanation of "CVV block" and no solution was provided. My card is under warranty, has no restrictions or blocks, and there is no issue with the expiration date. When I try to make the payment, no charge is made to my account and the transaction is completely declined. I request that my card (last 4 digits: 0376) work smoothly on Google and all other platforms. I expect this problem to be resolved urgently.
I applied for an Akbank Axess credit card by phone on 09.10.2025. During the application, the customer representative informed me that there was a special campaign for this card and guaranteed that each time my total spending—completed even in separate transactions—reached ₺3,000, I would receive ₺8...
I am an Akbank Axess University credit card user. I have tried to request a credit limit increase at least ten times, but I keep getting an error code through the bank’s app. Apparently, the limit increase can only be done via the app. When I contact customer service, they tell me there's nothing th...
Because I delayed two billing periods of my Axess credit card with the number 5571************390, Akbank blocked not only my own card but also my spouse’s supplementary credit card. However, according to legal regulations, if the minimum amount is not paid or payments are delayed three times within...
I’ve been facing an issue with my Axess credit card ending in 6422. Even though I had enough balance in my Akbank account, the full automatic payment instruction for my statements dated 11/09/2025 and 13/10/2025 was changed to “minimum payment” without my consent. As a result, only the minimum amoun...
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