Axess Commercial Credit Card Payment Issue

Omer
Omer
Akbank
September 10, 2025 11:01 AM26

For the past two days, I have been trying to make payments through Google with my Axess Commercial credit card, but I keep receiving the following error: "Personal Additional Terms of Service Agreement. Your card issuer has declined this request. Contact your bank or use a different payment method. Learn more [OR-CCSEH-26]." I can use my card without any issues on other platforms, so I believe the problem is not with my card. As both an individual and commercial customer, I have contacted your customer service multiple times by phone and email to resolve this issue. However, I was only given an insufficient explanation of "CVV block" and no solution was provided. My card is under warranty, has no restrictions or blocks, and there is no issue with the expiration date. When I try to make the payment, no charge is made to my account and the transaction is completely declined. I request that my card (last 4 digits: 0376) work smoothly on Google and all other platforms. I expect this problem to be resolved urgently.

Comments

Similar Complaints

1

Akbank Axess Chip Para Campaign Not Honored

Cumhur
Cumhur
Akbank
November 22, 2025 11:38 AM105

I applied for an Akbank Axess credit card by phone on 09.10.2025. During the application, the customer representative in...

1

Akbank Refuses to Increase My Axess University Credit Card Limit

Musa
Musa
Akbank
February 4, 2025 11:57 AM27

I am an Akbank Axess University credit card user. I have tried to request a credit limit increase at least ten times, bu...

My Credit Card Was Blocked After Only Two Delays and Caused Harm

Hanifi
Hanifi
Akbank
August 23, 2025 8:04 PM27

Because I delayed two billing periods of my Axess credit card with the number 5571************390, Akbank blocked not on...

Akbank Changed My Axess Credit Card Auto Payment Without Consent

Cüneyt
Cüneyt
Akbank
November 9, 2025 11:13 AM33

I’ve been facing an issue with my Axess credit card ending in 6422. Even though I had enough balance in my Akbank accoun...