On August 30, 2025, approximately ₺20,000 of my money got stuck in an Akbank ATM located in Antalya/Kepez while I was making a transaction with my Akbank card, and an automatic request was created through the ATM with the number 8024977094. The bank sent me an SMS stating that the issue would be resolved within four business days, but even after six days, no result has been provided and the money has not been deposited into my account. Because of this, I am unable to make my loan payments at the bank and I am experiencing serious difficulties. I am also worried about my credit score being negatively affected. I request that my money be deposited into my account immediately as of today, and I urge the relevant departments to provide an urgent solution and resolve my grievance.
While depositing money at an Akbank ATM on 15/05/2025, my ₺8600 got stuck. I immediately contacted customer service and filed a report about the issue. Unfortunately, even though four business days have passed, I still haven’t received any response. Customer representatives keep giving the same repe...
On 16/06/2025, I deposited ₺4,300 into an Akbank ATM in Antalya. I received a warning saying, "We are currently experiencing a problem and cannot proceed with your transaction," and the money got stuck inside the ATM, which then went out of service. I immediately called Akbank customer service and r...
On June 27, 2025, I deposited ₺6,000 into my own account at an Akbank ATM in Afşin, Kahramanmaraş. The ATM counted the money, but then an error occurred, and a message appeared saying, “We are currently unable to proceed with your transaction.” I immediately called customer service and opened a repo...
On November 3rd, while trying to deposit a total of ₺20,000—specifically 100 banknotes of ₺200—into an Akbank ATM located in Kartal, Istanbul, the ATM suddenly shut down after taking the money, and the amount never appeared in my account. I immediately called customer service, explained the situatio...
On August 11, 2025, while trying to deposit ₺15,000 into an Akbank ATM at Istanbul 4 Levent Metro, I experienced a money jam issue. During the transaction, the ATM took the cash but it was not credited to my account. I immediately contacted customer service, a request was created, and I received an ...
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