On August 8, 2024, an unauthorized transaction of ₺61,000 was made on my Akbank credit card through MediaMarkt abroad. On August 15, 2025, I noticed this and immediately called Akbank customer service, blocked my card, and submitted a written complaint to the relevant branch. However, a month has passed since then, and I have not received any written information or official response from the bank regarding the process. When I called customer service again, I was told that the process could take between 15 and 180 days to conclude, which is a completely unsatisfactory response. Due to vulnerabilities in the bank’s security system, I have suffered a loss as a customer. The fact that the bank’s security weaknesses have led to customer loss and dissatisfaction is unacceptable, and I have been directly affected by these unauthorized transactions.
On 08.08.2025, a total of 61,000 TL worth of purchases were made from my Akbank account through an international Media Markt without my knowledge. As soon as I noticed the transaction, I immediately contacted Akbank customer service, took all necessary security measures, and filed an objection stating that I did not make the transaction. However, my objection was rejected and I would like to specifically state that the explanation provided to me is not correct. I did not share the code I received with anyone, and in fact, I saw that such a message arrived only after 10 days had passed.
I do not accept being held responsible for this transaction in which I had no involvement. I request that this grievance, which was caused by the bank's security vulnerability, be resolved and that the withdrawn amount be refunded to me.
I am an Akbank credit card customer and I noticed an unauthorized transaction on my card with the last four digits 2632. On 04.10.2025, a transaction of ₺9,468 was made through a firm named iyzico-zara.com as an online purchase. This transaction was carried out without my permission and approval, an...
On September 22, 2024, around 11:00 PM, two unauthorized withdrawals were made from my Akbank checking account—one for ₺5000 and another for around ₺4800. Additionally, I noticed three unauthorized charges on my Akbank credit card: ₺5000, around ₺4800, and over ₺10,800. Upon realizing this, I immedi...
On October 6, 2025, at 10:55 a.m., ₺19,999 was withdrawn from my Akbank credit card (moka united/ıtx turke), followed by two additional unauthorized transactions at 10:58 a.m. for ₺498 and ₺1 (plan Exxen), totaling ₺20,498. These transactions were made without my knowledge, and I never received any ...
Hello, on December 27, 2024, at 8:56 PM, an unauthorized transaction was made with my Akbank Axess Gold Card under Africorex Ltd for $1,000 (₺36,131). Two minutes later, at 8:58 PM, for electronic goods, another unauthorized transaction was made under the same name for $200 (₺7,226.20) without my kn...
I have been victimized due to Akbank’s security vulnerability, and the bank refuses to take responsibility! On 10.02.2025, a total of ₺196,283.05 in credit and cash advance (Artı Para) was taken from my Akbank account, which I have not used for a year and do not even have a credit card linked to. Fr...
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