On August 17, I was called by Akbank customer service and informed that if I set up an automatic payment order for a bill, I would receive a ₺500 Bonus. Based on this, I placed an automatic payment order for my phone bill through customer service. However, despite the time that has passed, the Bonus has not been credited to my account. When I called customer service again on October 3 at 21:30, I was told that no such campaign existed, but that they had created a record of my request. I also did not receive any confirmation message or notification. I request that the ₺500 Bonus be credited to my card. My customer number is 4442525, and I kindly ask that my issue be resolved as soon as possible.
During my call with an Akbank customer representative, I was informed about a campaign offering a ₺500 refund per invoice for my two monthly automatic bill payment orders. However, I only received one refund. After completing my automatic payments for two months, I requested to cancel my automatic p...
On August 3, 2025, I fully met all the requirements of the Akbank Axess Chip Para campaign. Although the campaign condition required only ₺1000 in spending, I made ₺2130 in supermarket purchases. Despite this, the promised ₺250 Chip Para reward was not credited to my account. I filed three complaint...
On 09.03.2025, a payment of ₺1200 made through our Akbank POS terminal did not reach our company account the next day. It turns out the POS device was faulty. The customer provided a receipt confirming the transaction. Every time I call 444 28 28, I am told, "The central end-of-day process has been ...
I applied for an Akbank Axess credit card by phone on 09.10.2025. During the application, the customer representative informed me that there was a special campaign for this card and guaranteed that each time my total spending—completed even in separate transactions—reached ₺3,000, I would receive ₺8...
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