I haven’t been able to use my Akbank credit card for a while. Initially, the magnetic strip on my original card stopped working, so a new card was sent to me. Although I set a PIN through the mobile app, every time I try to use the new card, I receive an "incorrect PIN" error, and I haven’t been able to use my card at all. I’ve requested another new card and even visited the branch, but the issue still hasn’t been resolved. I’ve been dealing with this problem for three weeks now and feel completely let down. I expect this issue to be resolved quickly and my card to become fully functional. Please don’t make us regret being Akbank customers.
Becoming a customer through the Akbank Mobile app is extremely difficult! The identity verification process fails every time, making it harder for me to become a customer through mobile banking. As a result, I am forced to visit a branch. However, since I have difficulty going to a branch, I am unab...
I forgot my password on the Akbank mobile app, and I'm finding the app's guidance to be quite lacking. Whenever I attempt to reset it with my ID card, it continually requests verification and urges me to log in once more. If I can log in, then why would I choose the "forgot my password" option? The ...
I cannot transfer money to my Akbank account from other bank accounts because my IBAN is not active, preventing me from making EFT transactions. I also tried to deposit money via the ATM, but it still gives an error. I even visited the nearest branch to resolve the issue, but they couldn't provide a...
My Akbank mobile banking account was accessed without my authorization by individuals posing as Akbank employees, resulting in unauthorized transactions. It’s alarming that third parties could bypass verification and access the banking app without approval from my registered phone number, exposing a...
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