On August 1, 2025, my brother and I went to the counter at Erzurum Airport to complete our ticket procedures for a flight with a Jet. Although we arri...
During our European trip from July 25 to August 3, our two pieces of luggage were not delivered to us on our flight from Ankara to Rome. As a family with children, the three of us had to make essential purchases for 10 days to meet our basic needs throughout the entire vacation. Our hardship was fur...
Ajet is the worst brand in Türkiye. It's an airline that should absolutely be avoided, never even considered. It shouldn't be managed this badly. Amateurs, constantly the same problems, departures outside the stated time, and every time I buy a ticket, it's delayed by 1-2 hours. If the delay they sp...
I flew with Ajet last night, but my luggage never made it from Sabiha Gökçen Airport to Dalaman Airport. They lost my bag and even told me they wouldn’t compensate for the loss. Ajet and the airport staff are offering no help at all. There’s no transfer service, and I haven’t been allowed to speak w...
On July 26, at 12:35 p.m., I was not allowed to board my flight by Ajet from Brussels Airport to Istanbul Sabiha Gökçen Airport. I checked in. I handed over my luggage and my dog to the baggage section. First, the flight was delayed, and then it was stated that the arriving aircraft was not suitable...
On July 30, 2025, the Ajet flight VF4123 from Bingöl to Ankara, scheduled to depart at 13:30, was first delayed due to a lack of fuel and was rescheduled for 16:30. Eventually, the flight took off at 17:30. Upon arrival in Ankara, we were informed that our baggage had been left behind in Diyarbakır ...
Dear Sir/Madam, On July 25, 2025, I traveled from Konya to Moscow Vnukovo Airport via Istanbul Sabiha Gökçen Airport to attend my client’s wedding. Upon arrival in Moscow for this two-day trip, I realized that my baggage was missing. I filed a lost baggage report under reference number VKOVF10459. A...
Dear AJET Customer Support Team, I am writing to formally submit a claim regarding damage caused to my baggage during my recent flight with AJET. Below are the relevant details: Passenger Name: MUHAMMAD A*** P*** Booking Reference: 30GZTC Flight Number: VF3171 Date of Travel: 27 July-25 Baggage Tag ...
Dear Sir/Madam, I am writing to express my deep disappointment and concern regarding the events that took place during AJet flight VF3097 from Bodrum (BJV) to Sabiha Gökçen (SAW) on the evening of Sunday, July 28, 2025. While the initial 3-hour delay was frustrating enough (first announced as 40 min...
AJet canceled my Jordan–Istanbul flight, which was scheduled for December, five months from now. And they canceled all Jordan–Istanbul flights. This is not logical. I bought this ticket months ago, and now all ticket prices have increased. They refunded my money, but now I cannot buy a ticket for th...
On 21.07.2025, my AJet flight VF3037 from Antalya → Istanbul SAW (PNR: 2QYJ47) was canceled via SMS at 09:43 on the day of the flight, despite the fact that I had already completed check-in. I was traveling with a 1-year-old baby and a 9-year-old child. We had already checked out of the hotel and ar...
I have a flight with AJet tomorrow to Izmir, and I’m traveling with my 6-month-old baby. Unfortunately, there’s a simple but critical error in my daughter’s name—her name is “P** A**” but it was mistakenly entered as “P** A**.” I immediately contacted AJet’s call center to correct this, and they tol...
AJet Airlines treated my elderly and disabled relative with complete disrespect. We paid an extra ₺2,000 to select a premium seat specifically for comfort and accessibility. However, once onboard, AJet staff reassigned the seat without our consent—assuming that because the passenger was elderly, the...
On Friday, July 25, 2025, we booked connecting flights for 3 passengers from Ankara (ESB) to Istanbul (SAW) to Dubai (DXB). We planned everything in advance — obtained our visas, packed our luggage, and prepared for our trip. However, AJet informed us that flight VF3007 from Ankara to Istanbul, orig...
On June 29, I purchased a ticket from AJet for the Istanbul SAW – Sharjah flight. When I arrived at the airport, I paid ₺914.71 for a seat with extra legroom. I tried to check in using the kiosk, but the process failed and I was directed to the counter. At the counter, I was told that I had a ban on...
Dear Sir/Madam, Following my flight with AJet, I discovered that my suitcase had been seriously damaged and some of its contents were missing. I attempted to report this issue to your staff immediately upon receiving my baggage; however, I was informed that I should not leave the baggage claim area....
On my flight with Ajet under the PNR number 2sbprf, I had ordered two meals—one for myself and one for my husband. However, during the flight, the crew only brought one meal and informed us that the second meal had not been loaded onto the plane. As a result, my husband didn’t receive his meal, and ...
I purchased two Premium fare tickets for the flight from Istanbul (SAW) to London (STN) on July 11, 2025, for a total amount of ₺8,767.44. At the time of purchase, the Premium package clearly stated “Flexible Refund Right Until Flight Time,” which led me to believe that a full refund would be availa...
Even though I was at the airport on time (you can check the camera footage), Ajet did not allow me and 5–6 other passengers to board the plane, claiming it was full. How could the plane be full unless our seats were sold to someone else? It’s clear they resold our tickets at a higher price and delib...
On July 4, 2025, my sister, who is a stage 4 cancer patient with a 90% disability, was denied boarding on the 10:30 p.m. AJet flight from Ordu-Giresun Airport. Despite having her 4-year-old child and a caregiver with her, she was asked to provide a doctor’s report. In front of the other passengers, ...
We traveled on your Istanbul - Amsterdam flight on 23.06.2025. Our Yoyo brand foldable cabin type baby stroller belonging to our 3-year-old child was kept ready by us to be taken into the cabin on this flight as in all our flights. Although there was enough space on the plane, it was not taken into ...
I wanted to make changes to my plane ticket, which I purchased earlier the same day, but Ajet told me that I couldn’t make any changes and that I would be charged a fee if I tried. I reminded them that I was still within the 24-hour period during which changes and cancellations are legally allowed, ...
I bought a ticket for a 10:00 flight from Sabiha Gökçen to Ankara on 15.05.2025 and arrived at the airport well in advance without any issues. However, I was informed that the aircraft type had been changed and that 20 passengers, including myself, would not be allowed to board. They said compensati...
I took a flight with AJet and my luggage was damaged. At the airport, I went to the relevant department and filled out a form to request compensation. For about a week now, I haven’t been able to perform any actions through the system. Every time I call customer service, they just say there’s an ong...
