I have never experienced such poor service from a well-known international airline as I have with AJet. It took us 9 hours to get from Batman to Istanbul, which is almost the same amount of time it took to fly from Cape Town, South Africa to Dubai. At no point did anyone apologize or keep us updated...
On 21.11.2025, I purchased two tickets under the same reservation through Ajet, and when one of these tickets was cancelled, I received a refund, although a deduction was applied; however, for the other ticket within the same reservation, I was told that only ₺198 would be refunded. Considering that...
On 16 November 2025 at 11:45, I purchased flight tickets from AJet for my wife and two children (ages 13 and 3) from Istanbul Sabiha Gökçen Airport to Ankara Esenboğa Airport under the PNR code 3DP88Z. First, without my knowledge, my wife’s seat was changed from 22C to 20C, leaving my children seate...
On October 9, 2025, I bought a ticket with Ajet to fly from Gaziantep Airport to Ankara. I had completed all the necessary preparations to travel with my pet cat — her carrier met airline standards, and all her vaccinations had been done by a veterinarian. However, at the airport, Ajet staff refused...
Between 00:10 and 00:40 on the night of October 29, I arrived at Istanbul Sabiha Gökçen Airport with my 10-year-old son by metro. After going one floor up from the metro entrance, I saw a counter with “A-JET” written in large letters and “ajet.hotels.com” written next to it in small letters. There w...
After my flight with Ajet on October 12, 2025, I discovered that the wheel of my Rozanna brand suitcase was completely broken when I collected my luggage at Sabiha Gökçen Airport. This is the first time I have experienced such an incident, and the replacement cost of my luggage is approximately $595...
On October 27, 2025, my father and I purchased tickets for AJet flight VF3004 from Istanbul Sabiha Gökçen to Ankara Esenboğa (PNR: 3BB5YN). Before the flight, we checked in a total of three pieces of luggage. However, due to a last-minute work issue, my father was unable to travel. As I was boarding...
On October 26, during Ajet flight VF4108 from Ankara to Ağrı, I lost my white AirPods 4 with noise cancellation on the plane. During the flight, other passengers informed me that the AirPods had been found and handed over to the cabin crew. Upon arrival in Ağrı, I realized my AirPods were missing an...
I would like to share the grievance we experienced on our Ajet flight from Ankara to Dalaman (PNR Code: 36daqt, Seats: 10A–10B) on October 13, 2025. We arrived at the airport on time and presented all required documents. However, the airline staff stated that we would not be allowed to board because...
I would like to share the issue I experienced with my October 26, 23:55 Ajet flight from Istanbul Sabiha Gökçen to Sharm El Sheikh (PNR: vg653007). Initially, I was informed that the flight was delayed by 15 minutes, but afterward, there was no announcement or notification regarding the cancellation...
On 01/10/2025, my daughter traveled from Konya to Skopje with a connecting Ajet flight via Istanbul. Upon arrival at Skopje Airport, her large suitcase was lost. She immediately filed a lost baggage report at the airport and also submitted a complaint through customer service. The tracking number is...
On Sunday, October 5, 2025, at 21:55, I was not allowed to board my Ajet flight from Çukurova Airport to Sabiha Gökçen due to a lack of information. The Ajet app did not display the gate number, airport staff said they did not know which gate the flight was at, and while the screens showed gate numb...
On the night of February 10, 2025, after my flight with AJet to Dammam Airport, Saudi Arabia, I received my large suitcase severely damaged — one of its legs was broken and the handle was detached. I noticed the damage immediately at the airport, where I was given a QR code, but I was unable to comp...
For my October 5, 2:10 p.m. Istanbul–Izmir flight, I purchased both my ticket and seat through the AJet mobile app. However, instead of the seat I originally selected, I was assigned a different seat, and I was never informed of this change. When I noticed the issue and contacted customer service, I...
On October 3, 2025, after my AJet flight VF3311, I received my luggage at Istanbul Sabiha Gökçen Airport and found it burst open with my belongings placed inside a plastic bag. I immediately reported the issue to the airport authorities, and a damage report was filed. In addition to my electronic d...
On September 25, 2025, while attempting to book a flight to Prague scheduled for March 22, 2026, through Ajet’s website, I received an error message stating, “We are unable to process your transaction,” and the system logged me out of the page. Despite this, ₺9,998.30 was charged to my Garanti Bank ...
On September 23, shortly after my flight from Ercan to Sabiha Gökçen, I discovered that the wheel of my brand-new Benetton suitcase had been broken. I noticed the damage while loading the luggage into my car, after it had been transported with the airport’s baggage cart. I immediately reported the i...
I reserved seats on 15 September for my round-trip flight from Düsseldorf to Istanbul and back. I flew outbound with Pegasus Airlines (22 September) and return with Ajet (26 September). I reserved seats because my wife prefers the three of us (with my 4-year-old child) to sit next to each other. Wit...
Dear AJet Guest Relations Team, I am writing to officially submit my claim for compensation under EC Regulation No. 261/2004 due to a delay exceeding 5 hours on my flight SAW–Tehran (VF182) on 9 August 2025. Passenger details: Name: Zahra S***; Booking Reference: 1088-288-198; Date of Travel: 8–9 Au...
I experienced a great victimization on the flight I had to make with Ajet company from Çukurova Airport to Sabiha Gökçen Airport at 21:55 on the night of September 27. The plane took off 15 minutes late, but the real problem started after landing. We landed in Sabiha Gökçen about half an hour ago, b...
On my September 13 Istanbul–Nakhchivan flight with Ajet, the ticket was sold as a direct flight, yet the plane stopped at Ganja Airport, where passengers were disembarked and boarded, and we were kept waiting for about 1.5 hours. At no point during the booking process was there any mention of a stop...
On September 16, 2025, during my AnadoluJet flight from Brussels to Istanbul Sabiha Gökçen, I purchased seat 1F in the front row, which included meal service, by paying an extra fee of €119.41. However, during the flight, I was moved to seat 26F on the grounds of a “pilot instruction,” which meant I...
On Monday, September 15, we had an Ajet flight from Bodrum Milas Airport to Sabiha Gökçen Airport with a connection to Gaziantep. Upon arrival in Gaziantep, we discovered that our luggage had been lost. Despite calling multiple times, we have not received any answers or updates regarding the status ...
On September 18, 2025, I was scheduled to travel with my 3-year-old child on Ajet flight VF3270 from Istanbul Sabiha Gökçen to Malatya. During check-in, I was assigned a seat in row 20, while my child was placed in row 25. It is absolutely unacceptable to seat a 3-year-old child separately from thei...