On 21.11.2025, I purchased two tickets under the same reservation through Ajet, and when one of these tickets was cancelled, I received a refund, although a deduction was applied; however, for the other ticket within the same reservation, I was told that only ₺198 would be refunded. Considering that I paid around ₺7,000 in total for this transaction, being informed of such a low refund amount for the second ticket felt both unfair and unreasonable to me. When I called Ajet customer service regarding the issue, I encountered an extremely indifferent and dismissive attitude; while I expected them to clearly explain the reason for the problem and provide a reasonable explanation, I was not given any satisfactory information. The approach of customer service upset me even more than the financial loss I experienced, and throughout this process I felt completely undervalued. I request that the full amount I paid for the second cancelled ticket be refunded to me without any deduction, and I expect this negative experience to be taken into consideration, my refund process to be reviewed, and the necessary improvements to be made regarding the customer service approach.
I purchased tickets via AJet for a 4-person trip on the Sabiha Gökçen – Bosnia and Herzegovina route for the dates 18–23 January. When I wanted to cancel the ticket of only one passenger, I was informed that out of the total payment of approximately ₺8,000, only the tax amount of around ₺2,000 could...
Hello, the ticket I purchased from Ajet on January 16, 2025, was canceled and refunded without my knowledge. I contacted the call center regarding this issue, but they were of no help. I was told to fill out a feedback form through the website. The response I received to the feedback form was as fol...
I cancelled my Istanbul - Basel tickets for 2 people with PNR number 1Q1NF1, more than 24 hours ago, via the AJET application. I had purchased my tickets for ₺11,456.42, especially as a Premium package, but the refunded amount was ₺5993.36. So a deduction of ₺5.463,06 was made. In my conversation wi...
I purchased a ticket from Ajet Airlines, but now I can't change, cancel, or even get a refund. When I contacted customer service, I waited on hold for ages, only to be met with rude and dismissive responses. They are charging more for a ticket change than the original price, which makes absolutely ...
I canceled one of the two tickets I purchased from Ajet for a flight on November 10, 2024. Despite requesting the refund on August 25, they still haven’t returned my money, nor have they even apologized for the mistake. I have followed up multiple times, but they continue to ignore my issue and leav...
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