On September 19, 2025, I traveled on EasyJet’s Valencia–Geneva flight. As a passenger with a disability, I was accompanied by a flight attendant and used a wheelchair for assistance. During the flight, an onboard assistant provided by EasyJet accompanied me. However, due to the attendant’s negligenc...
On August 31 at 7:00 AM, during boarding for EasyJet flight EJU1959, I was unexpectedly charged an additional €58 for my carry-on bag — an amount that was more than twice the price of my ticket. This fee was requested at the very last moment without any reasonable explanation, causing significant in...
On August 18, 2024, at Istanbul Airport, I arrived early at the check-in counter for my EasyJet flight to Bristol at 22:00. Despite being on time, the baggage drop process was extremely slow. I had already been waiting in line for about 30 minutes, and each passenger or family was taking 10–15 minut...
On my last three EasyJet flights—today’s Geneva flight, the June 2 Berlin flight, and the August 8 Geneva flight—I have continuously faced baggage issues. My bag measures 32x45 cm and fully complies with EasyJet’s size standards. However, on each occasion, I was asked to pay additional fees for diff...
On my recent EasyJet flight from Crete, the staff at the terminal were extremely rude. My carry-on bag fully met the size rules, but instead of letting me pass, they yelled at me and insisted I put my phone, wallet, and documents into my main bag. It was obvious they were just trying to find a reaso...
In June of last year, I had a flight with EasyJet that was canceled. I filed a complaint with Aviation ADR, and I won the case, which confirmed that EasyJet must pay me compensation in accordance with EC Regulation 261/2004. The decision clearly stated that I was entitled to receive payment, but to ...
Today, I flew with EasyJet from Paris to Nice with my family for a four-day holiday. Unfortunately, due to mishandling by the airline, all five of our suitcases were left behind in Paris, leaving us without any of our clothes, personal items, or essentials. Immediately after landing, we reported the...
My name is Ş**** Cebelie, and through Enuygun.com I booked flight PNR: K9R37FN with EasyJet, but I was severely mistreated and left stranded. The airline first delayed the flight by one hour, citing a technical issue, and then announced that instead of landing in Basel, Switzerland, the aircraft wou...
On my recent EasyJet flight, I was shocked to be charged 55 GBP each for myself and my son, totaling 110 GBP, simply because our standard cabin-size bags were not allowed inside the cabin. Each bag weighed only 5 kg, far below my 15 kg allowance, yet I was told the measurements required placing them...
On my February 1, 2025 flight from Bristol to Istanbul, EasyJet lost my 26kg checked luggage—which I had paid extra for. It's been 45 days, and they still haven’t located my suitcase. It’s as if it vanished into thin air. After the legal search period expired, I submitted a compensation claim along ...
I booked a flight with EasyJet from London to Edinburgh through a third-party app, and the entire experience was frustrating from start to finish. The online check-in process was an absolute nightmare. It felt like the system was deliberately broken to force people into paying for check-in at the ai...
On December 24th, I flew with EasyJet from Antalya to Basel. At check-in, I presented my cabin bag, which met standard size requirements. The check-in agent attached a tag and issued my boarding pass without any issues. However, just a few steps away from the counter, another staff member claimed m...
I booked a flight with EasyJet for December 14, 2024, under Reservation Reference: K8LSBXX. While trying to check in online, the system accepted the information for three of the passengers—but it refuses to accept my son’s birthdate. No matter how many times I enter it correctly, it won’t go through...
On December 9, 2024, I traveled from Bristol, England, to Turkey with easyJet. Upon landing at Istanbul Airport at 8:30 PM local time, I discovered that two of my suitcases were damaged. I immediately reported the issue to the Havaş unit at Istanbul Airport, and they created a necessary damage repor...
On December 9, 2024, I flew with EasyJet from Bristol, UK, to Istanbul, Turkey. Upon arrival at Istanbul Airport at 8:30 PM local time, I discovered that both of my suitcases were severely damaged. I immediately reported the issue to the Havaş unit at the airport, where a damage report was filed. Th...
On December 7, 2024, I flew with EasyJet on flight U21279 from Basel to Antalya. Along with my ticket, I paid for an extra 26kg baggage allowance in advance. However, when I tried to split that allowance across two suitcases—still totaling 26kg—I was told by the gate agent that I had to use a single...
I was searching for round-trip tickets from Basel to Antalya on EasyJet. When I initially selected the date, the price displayed as €30 for February 11. However, as soon as I clicked on the date, the price jumped to €50. I even recorded a video of this discrepancy. When I contacted EasyJet about th...
On EasyJet flight EJU7204 from Manchester to Barcelona on November 16, 2024, I paid €26 in advance for my son's cabin bag. However, at the gate, they charged an additional €48, despite the bag being within the 8 kg limit. I expect a full refund for the extra charge. If this issue isn’t resolved, I w...
Today, I had flights from İzmir to London and from London to Bordeaux. I hold a French residence permit valid until April 2028, and even though the official website of the Turkish Ministry of Foreign Affairs clearly states that "EU residence permit cardholders do not require a UK transit visa," the ...
I hold a French residence permit and work in France. Today, I had flights with EasyJet from Izmir to Bordeaux, with a layover in London. I passed through passport control in Izmir without any issues after showing my French residence permit and both flight tickets (Izmir-London and London-Bordeaux). ...
Even though we had a baggage allowance of 15 kilograms, EasyJet still charged us €96 at the airport. Our bags were within the airline’s size and weight limits, with each weighing only 7 kilograms. However, they charged us for both bags, which is completely unfair. We are especially dissatisfied with...
My recent experience with EasyJet was terrible. We faced long delays, and the turbulence throughout the flight was extremely unsettling. To make matters worse, the landing was rough—so bad that everything fell to the floor. Even the food was disappointing, with low quality meals that didn’t live up ...
EasyJet canceled my flight without any prior notice, leaving me to cover my hotel and breakfast expenses. They assured me that I would be reimbursed, but it’s now been 45 days, and I haven’t received anything. When I contact their support, they keep saying there’s a "technical issue" and that I need...
We booked a flight with EasyJet from Milan to Kos, but I accidentally entered my name twice during check-in instead of my spouse’s. This mistake cost us a €70 penalty. On top of that, our luggage didn’t fit in the control point, and we were charged €58 per bag. What’s worse than the fines was the wa...