AJet Promised Full Refund but Paid Only Part of It

On December 28, 2025, I purchased a flight ticket through AJet with reservation code 3LB30A, and $192 was charged to my debit card. Later, due to a change in my plans, I changed the ticket on January 9, 2026, to a flight dated January 28, 2026, and I paid an additional $162 for this change.

This ticket was sold under a package clearly saying “Premium – full refund with no deductions (up to 2 hours before departure)” at the time of purchase. When I decided to cancel the ticket, the AJet system clearly showed that the refund amount for the Premium ticket was $300 on the refund screen.

However, instead of $300, only $108 was refunded to my debit card, and the remaining $192 was not paid to me. As a result, there is a serious discrepancy between the refund amount displayed in the system and the amount actually credited to my account.

Following this issue, I contacted AJet customer service multiple times. Each time, I was told that my request had been “forwarded to another department,” the process was continuously delayed, and eventually I received an email stating that the missing amount would not be refunded.

I have been seriously disadvantaged because the system clearly stated “full / no-deduction refund,” and the refund screen explicitly showed $300, yet this amount was not paid. Even though the service was never actually used, a significant portion of the amount I paid was not refunded, contrary to the promise of a full refund.

I am requesting that the entire $300 refund amount displayed on the screen be paid to me, or at the very least that the missing $192 be immediately refunded to my debit card.