My wife and 3-year-old son were traveling for Umrah, and the first leg of their journey was the Istanbul-Ankara flight. ...We handed over our stroller at the aircraft door. Upon landing in Ankara for the connection to Jeddah, the stroller was returned to my wife. About 10 minutes after receiving it, sh
I travelled with AJet on flight VF213 from Sabiha Gökçen Airport (SAW) to R...iyadh (RUH) on 25 March 2026 with two other passengers in my booking, under
On March 23, 2026, I completed all required procedures on time for my AJet flight scheduled to depart at 7:45 PM from Is...tanbul Sabiha Gökçen Airport to Erzurum Airport. I checked in my baggage and was present at the boarding gate at approximately 7:20 PM. Despite this, when I arrived at the gate, I
"AJET contacted me 6 days after I submitted my complaint, and they refunded my money. Thank you so much."
On 19 March 2026, I was scheduled to fly with Ajet from Beirut (BEY) to Ist...anbul and then to Vienna, with return, under booking reference 3R5D5L in th
On 18.03.2026 at 06:09 a.m., I attempted to purchase a ticket via the Ajet website for the 24 March 2026, 08:55 flight f...rom Sabiha Gökçen (SAW) to Bodrum. Using my debit card, I authorized a payment of ₺1,458.72. After submitting the one-time password (OTP) sent by my bank, the website returned an e
On the night of 24 February, I purchased a ticket via the AJet website for the Istanbul–Ordu flight on 28 February at 07...:30, using my credit card. The reservation code of my ticket is 3S4UBE. Less than 10 hours after purchasing the ticket, due to a compulsory situation that made it impossible for me
I purchased a ticket today from Ajet to fly from Istanbul Sabiha Gökçen at 10:30 and paid approximately €180 with my Vis...a card. The payment was successfully taken from my bank account and I received a bank notification confirming the charge. However, I did not receive any PNR, boarding pass, or book
I am currently experiencing a serious issue with AJet’s baggage policy at Sabiha Gökçen Airport before my Hamburg flight.... The baggage control system at the airport seems designed not to inform passengers properly but to put them in a difficult position at the last moment. Airport staff forced me to
On March 8, 2026, my 64‑year‑old mother experienced a very distressing journey on an AJet flight VF62 from Milan Bergamo... Airport to Istanbul. The flight was scheduled to depart at 14:10, and we took every precaution to be on time. My mother passed through the gate 1.5 hours before departure. Despite
On March 1, 2026, during my AJet flight VF78 from Hamburg to Istanbul Sabiha Gökçen, I experienced a serious baggage iss...ue. Before the flight, my cabin bag was forcibly taken and placed in the aircraft’s cargo hold by ground staff, who stated that this was per the pilot’s instructions. Although I cl
I travelled with my family on Ajet on 18 December 2025 on flights VF90 and VF213 from Cologne to Riyadh under the group ...booking number 3ECBLR. We had four cabin baggage items in total for myself and my children, Iqbal F***, Zayan F***, Aymen F*** and Ali H***. All four cabin bags were lost during th
On Wednesday, February 18, I flew with AJet from Schiphol to Sabiha Gökçen Airport under reservation code VF4. When I pi...cked up my suitcase from the baggage carousel at Sabiha Gökçen, I discovered that the zippers had been completely torn off and the suitcase was rendered unusable. The suitcase is w
On February 21, 2026, at 11:30 PM, I purchased ticket number 3 (PNR) from AJet for the İzmir–Istanbul flight. We learned... that my cousin had a seriously ill relative in Istanbul, and he urgently needed to travel from İzmir to Istanbul. Even though he arrived at the airport approximately 30 minutes b
On February 15, 2026, my VF90 Cologne–Istanbul flight was delayed, which caused me to miss my connecting VF221 Sharjah f...light; as a result, the flight was canceled. Even though I was a transit passenger, the ground handling staff (Ms. Aysen and Mr. Mohammed) did not provide any solution in the trans
I recently travelled with Ajet under booking reference 3P95K2 and ticket number 2042448523265 on a journey from Geneva t...o Istanbul and then to Aleppo. On 15.02.2026, the Istanbul–Aleppo flight was cancelled, which extended my transit time in Istanbul from about 9 hours to approximately 33 hours. Dur
On my AJet flight dated January 29, 2026, with PNR number 3zgey8, I experienced both a significant delay and was imprope...rly charged an extra baggage fee despite having a 15 kg baggage allowance. Although my ticket clearly showed a 15 kg checked baggage allowance, this was not acknowledged during che
On February 14, 2026, I experienced serious hardship on my Hatay–Sabiha Gökçen flight with AnadoluJet. The scheduled dep...arture time was 8:30 p.m., but due to a claimed technical issue, the flight was first delayed to 11:00 p.m. and eventually departed at approximately 11:30 p.m. Although the ticket
For about a week, I have been unable to log in to my AJet account either through the Android mobile app or via the websi...te on my computer. The system does not accept my password, and even though I have successfully reset it multiple times using the “forgot password” option, I am still not allowed to
On 29.01.2026 I was scheduled to fly with Ajet on flight VF4226 from Ankara to Malatya, with PNR code 3ZD42A. I arrived ...at the airport at around 15:00 and I did not have any checked luggage. When I spoke to the staff, they asked if I had a QR ticket. I confirmed that I did, and they told me that I c
On January 25, during my Cairo–Istanbul–Ankara flight with Ajet, my checked baggage was damaged. After landing in Ankara... on January 26, I filed a report at the airport, and baggage replacement was approved. However, without offering me any alternatives or choices, I was handed a plain, low-quality,
On the AJet flight with reservation code 3M54LT B016, scheduled to depart on 26 January at 19:00 from Ankara to Erzurum,... I experienced a serious grievance. Under normal conditions, we should have landed in Erzurum around 20:00, we were kept in the air until 22:00 on the grounds that there was fog in
On January 25, 2026, during the boarding process at gate A05 for A Jet flight VF1002 from Belgrade Nikola Tesla Airport ...to Izmir, I was subjected to extremely disrespectful and humiliating treatment. The cabin baggage I used on my outbound flight on the same route, which complied with the size requi
I experienced a serious issue with A Jet’s online ticket purchasing system. While attempting to buy a ticket for the Muş...–Ankara route on Monday, January 26, at 12:05, the online booking process was interrupted due to a system disconnection. As a result of this interruption, my ticket was mistakenly
I purchased flights operated by Ajet through City Travel for January 11, 2026: a 10:25 AM Dalaman–Sabiha Gökçen flight a...nd a 2:30 PM Sabiha Gökçen–Brussels flight. Because City Travel sent me a single ticket by email, I understood these flights to be connecting flights. The Dalaman–Sabiha Gökçen fl
