For my October 5, 2:10 p.m. Istanbul–Izmir flight, I purchased both my ticket and seat through the AJet mobile app. However, instead of the seat I originally selected, I was assigned a different seat, and I was never informed of this change. When I noticed the issue and contacted customer service, I...
On October 3, 2025, after my AJet flight VF3311, I received my luggage at Istanbul Sabiha Gökçen Airport and found it burst open with my belongings placed inside a plastic bag. I immediately reported the issue to the airport authorities, and a damage report was filed. In addition to my electronic d...
On September 25, 2025, while attempting to book a flight to Prague scheduled for March 22, 2026, through Ajet’s website, I received an error message stating, “We are unable to process your transaction,” and the system logged me out of the page. Despite this, ₺9,998.30 was charged to my Garanti Bank ...
On September 23, shortly after my flight from Ercan to Sabiha Gökçen, I discovered that the wheel of my brand-new Benetton suitcase had been broken. I noticed the damage while loading the luggage into my car, after it had been transported with the airport’s baggage cart. I immediately reported the i...
I reserved seats on 15 September for my round-trip flight from Düsseldorf to Istanbul and back. I flew outbound with Pegasus Airlines (22 September) and return with Ajet (26 September). I reserved seats because my wife prefers the three of us (with my 4-year-old child) to sit next to each other. Wit...
Dear AJet Guest Relations Team, I am writing to officially submit my claim for compensation under EC Regulation No. 261/2004 due to a delay exceeding 5 hours on my flight SAW–Tehran (VF182) on 9 August 2025. Passenger details: Name: Zahra S***; Booking Reference: 1088-288-198; Date of Travel: 8–9 Au...
I experienced a great victimization on the flight I had to make with Ajet company from Çukurova Airport to Sabiha Gökçen Airport at 21:55 on the night of September 27. The plane took off 15 minutes late, but the real problem started after landing. We landed in Sabiha Gökçen about half an hour ago, b...
On my September 13 Istanbul–Nakhchivan flight with Ajet, the ticket was sold as a direct flight, yet the plane stopped at Ganja Airport, where passengers were disembarked and boarded, and we were kept waiting for about 1.5 hours. At no point during the booking process was there any mention of a stop...
On September 16, 2025, during my AnadoluJet flight from Brussels to Istanbul Sabiha Gökçen, I purchased seat 1F in the front row, which included meal service, by paying an extra fee of €119.41. However, during the flight, I was moved to seat 26F on the grounds of a “pilot instruction,” which meant I...
On Monday, September 15, we had an Ajet flight from Bodrum Milas Airport to Sabiha Gökçen Airport with a connection to Gaziantep. Upon arrival in Gaziantep, we discovered that our luggage had been lost. Despite calling multiple times, we have not received any answers or updates regarding the status ...
On September 18, 2025, I was scheduled to travel with my 3-year-old child on Ajet flight VF3270 from Istanbul Sabiha Gökçen to Malatya. During check-in, I was assigned a seat in row 20, while my child was placed in row 25. It is absolutely unacceptable to seat a 3-year-old child separately from thei...
On September 13, 2025, during my Istanbul Sabiha Gökçen – Aleppo flight, my luggage was not delivered upon arrival. I contacted Aleppo Airport, but due to sanctions in Syria, they informed me that a baggage search could not be carried out through the system, meaning a PIR file needs to be opened fro...
Dear AJet Guest Relations Team, I am writing to officially submit my claim for compensation under EC Regulation No. 261/2004 due to a delay exceeding 5 hours on my flight SAW–Tehran (VF182) on 9 August 2025. Passenger: • Name: Zahra S*** • Booking Reference: 1088-288-198 • Date of Travel: 8–9 Augus...
Dear Sir/Madam, I am writing to formally lodge a claim for compensation regarding the delayed delivery of my baggage on flight Ajet VF89 from Istanbul (IST) to Cologne (CGN) on 31 August 2025. My baggage was delivered with a delay of 48 hours after my arrival in Cologne. This delay caused significan...
On August 31, 2025, during my Ajet flight VF504 from Stockholm to Ankara, I experienced a serious delay. Although the scheduled departure time was 17:25, the flight did not take off until 21:00. During this period, I was not given any information. The delay lasted a total of 3 hours and 35 minutes, ...
Dear AJet Customer Service, I am writing to urgently escalate my issue regarding my missing luggage, which has been lost since August 3. I traveled on that date, and since then, my bag has not been located. Despite numerous phone calls, emails, and filling out multiple forms, I have received no mean...
On August 1, I experienced a major grievance with my Izmir-Ankara and Ankara-Kars flights purchased from Ajet. At Izmir Airport, the staff did not complete the check-in process, causing us to lose time, and even though we later checked in online, we were still not allowed to board the plane. As a re...
On August 25, 2025, at Belgrade Nikola Tesla Airport during my Izmir flight with a layover in Esenboğa (VF508, reservation/ticket number: 33RE1G), I was subjected to extremely rude and disrespectful behavior from Ajet staff. Despite carrying only one bag, a half-eaten bag of chips, and a duty-free b...
We purchased 3 tickets from Rize with PNR number 33ZCMA. After purchasing the tickets, we paid an additional fee during online check-in to select front row seats (8A-B-C). However, upon boarding the aircraft, we realized that the seats were in the middle rows instead of the expected front row. Follo...
Today (21 August 2025), I contacted Ajet customer service regarding my flight. I wanted to change my Istanbul – Dalaman flight on 2 September 2025 at 00:30 to the flight on 31 August 2025 at 17:50. Despite the fact that there are still 10 days left, my request was rejected with the explanation that ...
Dear Ajet Customer Service, I am filing an official complaint regarding the mishandling of my checked baggage on my journey from Baku to Brussels via Istanbul. My suitcase did not arrive with my flight in Brussels and was only delivered the following day. As a result of this delay, the perishable fo...
On August 16 at 11:40 AM, I was scheduled to fly from Zurich Airport to Sabiha Gökçen Airport on Ajet flight VF54. Unfortunately, the flight was delayed by 1 hour and 30 minutes because of an issue with incorrect baggage loading. This kind of mistake should not happen on an international flight wher...
On August 15, 2025, I traveled with my family on an Ajet flight from Istanbul Sabiha Gökçen Airport to Cologne Airport. We checked in a total of 13 suitcases, but once we arrived home, we realized that one bag was missing. The missing luggage is a dark pink, carry-on-sized suitcase containing househ...
On August 9, 2025, I flew from Lyon Airport to Antalya Airport with a layover at Istanbul Sabiha Gökçen. My checked luggage with PNR code 2Z4J7H was not delivered upon arrival in Antalya. The missing suitcase contained valuable items including kitchen equipment purchased in France, three chef jacket...
