5
Resolved
AJet Five Hours Flight Delay
March 26 2:10 AM31
I travelled with AJet on flight VF213 from Sabiha Gökçen Airport (SAW) to R...iyadh (RUH) on 25 March 2026 with two other passengers in my booking, under
Ajet
Ajet
Complaints
248 complaints
1
AJet Denies Boarding Despite Passenger Arriving On Time
March 23 11:09 PM43
On March 23, 2026, I completed all required procedures on time for my AJet flight scheduled to depart at 7:45 PM from Is...tanbul Sabiha Gökçen Airport to Erzurum Airport. I checked in my baggage and was present at the boarding gate at approximately 7:20 PM. Despite this, when I arrived at the gate, I
5
Resolved
Ajet Not Refunding My Money After Canceling My Flight
March 23 5:56 PM63
"AJET contacted me 6 days after I submitted my complaint, and they refunded my money. Thank you so much."
1
Ajet Payment Taken But No Ticket Issued - Urgent Refund Or Ticket Needed
March 21 3:40 AM48
On 18.03.2026 at 06:09 a.m., I attempted to purchase a ticket via the Ajet website for the 24 March 2026, 08:55 flight f...rom Sabiha Gökçen (SAW) to Bodrum. Using my debit card, I authorized a payment of ₺1,458.72. After submitting the one-time password (OTP) sent by my bank, the website returned an e
1
AJet Refused Ticket Cancellation For Flight Reservation
March 12 1:10 PM108
On the night of 24 February, I purchased a ticket via the AJet website for the Istanbul–Ordu flight on 28 February at 07...:30, using my credit card. The reservation code of my ticket is 3S4UBE. Less than 10 hours after purchasing the ticket, due to a compulsory situation that made it impossible for me
Ajet Charged Me Money But Didn't Give Any Flight Pass
March 12 3:29 AM67
I purchased a ticket today from Ajet to fly from Istanbul Sabiha Gökçen at 10:30 and paid approximately €180 with my Vis...a card. The payment was successfully taken from my bank account and I received a bank notification confirming the charge. However, I did not receive any PNR, boarding pass, or book
AJet Charges €50 Gate Fee After Allowing Bag Through Security at Sabiha Gökçen Airport
March 9 9:45 AM44
I am currently experiencing a serious issue with AJet’s baggage policy at Sabiha Gökçen Airport before my Hamburg flight.... The baggage control system at the airport seems designed not to inform passengers properly but to put them in a difficult position at the last moment. Airport staff forced me to
1
Milano Bergamo Airport And Ajet Airline Scandal
March 8 5:12 PM29
On March 8, 2026, my 64‑year‑old mother experienced a very distressing journey on an AJet flight VF62 from Milan Bergamo... Airport to Istanbul. The flight was scheduled to depart at 14:10, and we took every precaution to be on time. My mother passed through the gate 1.5 hours before departure. Despite
1
AJet Broke My Cabin Baggage That Was Forcibly Taken As Cargo
March 2 7:00 PM57
On March 1, 2026, during my AJet flight VF78 from Hamburg to Istanbul Sabiha Gökçen, I experienced a serious baggage iss...ue. Before the flight, my cabin bag was forcibly taken and placed in the aircraft’s cargo hold by ground staff, who stated that this was per the pilot’s instructions. Although I cl
1
Ajet Lost 4 Cabin Bags Cologne Riyadh - Compensation Claim
March 1 7:29 PM38
I travelled with my family on Ajet on 18 December 2025 on flights VF90 and VF213 from Cologne to Riyadh under the group ...booking number 3ECBLR. We had four cabin baggage items in total for myself and my children, Iqbal F***, Zayan F***, Aymen F*** and Ali H***. All four cabin bags were lost during th
AJet Damaged My $970 Suitcase and Refused Compensation
February 24 10:06 AM54
On Wednesday, February 18, I flew with AJet from Schiphol to Sabiha Gökçen Airport under reservation code VF4. When I pi...cked up my suitcase from the baggage carousel at Sabiha Gökçen, I discovered that the zippers had been completely torn off and the suitcase was rendered unusable. The suitcase is w
AJet Refused Boarding Despite Arrival Before Flight Departure
February 22 1:23 AM54
On February 21, 2026, at 11:30 PM, I purchased ticket number 3 (PNR) from AJet for the İzmir–Istanbul flight. We learned... that my cousin had a seriously ill relative in Istanbul, and he urgently needed to travel from İzmir to Istanbul. Even though he arrived at the airport approximately 30 minutes b
Ajet Flight Cancellation, Forced Visa Fees, And No Support
February 21 3:55 PM96
On February 15, 2026, my VF90 Cologne–Istanbul flight was delayed, which caused me to miss my connecting VF221 Sharjah f...light; as a result, the flight was canceled. Even though I was a transit passenger, the ground handling staff (Ms. Aysen and Mr. Mohammed) did not provide any solution in the trans
1
Ajet Compensation Claim – Flight Cancellation (Booking Ref: 3P95K2)
February 17 1:15 AM139
I recently travelled with Ajet under booking reference 3P95K2 and ticket number 2042448523265 on a journey from Geneva t...o Istanbul and then to Aleppo. On 15.02.2026, the Istanbul–Aleppo flight was cancelled, which extended my transit time in Istanbul from about 9 hours to approximately 33 hours. Dur
AJet Flight Delay and Unfair Baggage Charge Complaint
February 17 12:26 AM75
On my AJet flight dated January 29, 2026, with PNR number 3zgey8, I experienced both a significant delay and was imprope...rly charged an extra baggage fee despite having a 15 kg baggage allowance. Although my ticket clearly showed a 15 kg checked baggage allowance, this was not acknowledged during che
1
Ajet Flight Delayed and Diverted to Wrong Airport After Hours-Long Wait
February 16 2:49 PM46
On February 14, 2026, I experienced serious hardship on my Hatay–Sabiha Gökçen flight with AnadoluJet. The scheduled dep...arture time was 8:30 p.m., but due to a claimed technical issue, the flight was first delayed to 11:00 p.m. and eventually departed at approximately 11:30 p.m. Although the ticket
AJet Login Problem - Cannot Access Tickets After Reset
February 12 2:46 PM102
For about a week, I have been unable to log in to my AJet account either through the Android mobile app or via the websi...te on my computer. The system does not accept my password, and even though I have successfully reset it multiple times using the “forgot password” option, I am still not allowed to
Ajet Boarding Denied Despite Early Arrival
January 29 10:14 PM84
On 29.01.2026 I was scheduled to fly with Ajet on flight VF4226 from Ankara to Malatya, with PNR code 3ZD42A. I arrived ...at the airport at around 15:00 and I did not have any checked luggage. When I spoke to the staff, they asked if I had a QR ticket. I confirmed that I did, and they told me that I c
Ajet Replaced My Damaged Luggage With a Lower-Quality Suitcase
January 29 7:14 AM78
On January 25, during my Cairo–Istanbul–Ankara flight with Ajet, my checked baggage was damaged. After landing in Ankara... on January 26, I filed a report at the airport, and baggage replacement was approved. However, without offering me any alternatives or choices, I was handed a plain, low-quality,
AJet Ankara–Erzurum Flight Delay And Diversion Complaint
January 28 12:47 PM46
On the AJet flight with reservation code 3M54LT B016, scheduled to depart on 26 January at 19:00 from Ankara to Erzurum,... I experienced a serious grievance. Under normal conditions, we should have landed in Erzurum around 20:00, we were kept in the air until 22:00 on the grounds that there was fog in
1
Ajet Complaint Regarding Disrespectful Treatment During Boarding – VF1002
January 25 6:43 PM49
On January 25, 2026, during the boarding process at gate A05 for A Jet flight VF1002 from Belgrade Nikola Tesla Airport ...to Izmir, I was subjected to extremely disrespectful and humiliating treatment. The cabin baggage I used on my outbound flight on the same route, which complied with the size requi
Ajet Online Booking Error Issues Ticket to Wrong Destination
January 25 1:14 PM46
I experienced a serious issue with A Jet’s online ticket purchasing system. While attempting to buy a ticket for the Muş...–Ankara route on Monday, January 26, at 12:05, the online booking process was interrupted due to a system disconnection. As a result of this interruption, my ticket was mistakenly
1
Ajet Delay Made Me Miss My Brussels Flight and Left Me Stranded
January 20 9:21 PM70
I purchased flights operated by Ajet through City Travel for January 11, 2026: a 10:25 AM Dalaman–Sabiha Gökçen flight a...nd a 2:30 PM Sabiha Gökçen–Brussels flight. Because City Travel sent me a single ticket by email, I understood these flights to be connecting flights. The Dalaman–Sabiha Gökçen fl
AJet VF 3318 – Unsafe Landing, Ticket Refund & Compensation
January 19 12:17 AM56
On January 1, 2026, the Ajet flight I purchased with flight number VF 3318 from Sabiha Gökçen to Tokat was the most unsa...fe flight experience of my life as a passenger. After the plane reached Tokat Airport, during the landing, it descended extremely fast and hard. As the landing gear deployed and th