Ajet Refused Boarding Despite Arrival Before Take-Off — Requesting Refund

On 9 December 2025, I was booked on an Ajet flight from Istanbul Sabiha Gökçen Airport to Tokat (PNR: 3EC9BF), with boarding scheduled for 13:35 and departure at 14:05. I left Fenerbahçe Military Quarters at 11:45, allowing what is normally sufficient time for a journey of approximately 50 minutes to the airport. Due to unexpectedly heavy Istanbul traffic, I arrived at the domestic departures area and reached the check-in counter at 13:45, which was only 10 minutes after the boarding time and still before the scheduled departure of the flight.

Despite this relatively minor delay and the fact that I was at the airport before the plane’s scheduled take-off time, I was refused boarding by Ajet staff. I requested that my ticket be changed to a later date and even stated that I was willing to pay any necessary fare difference. However, both the staff at the airport and Ajet customer service insisted that, because I had completed online check-in, there was no possibility of any flexibility, change, or alternative solution. As a result, my ticket was completely forfeited, and I was not provided with any opportunity to use the service I had paid for.

I find this treatment unfair and disproportionate, especially considering that the delay was limited to 10 minutes, I had clearly made a good-faith effort to arrive on time, and I openly offered to cover any additional costs for a reasonable change. My travel times and arrival at the airport can be corroborated through camera and system records, if examined.

I request an equitable resolution to this grievance, specifically either a refund of the unused ticket or the granting of equivalent flight rights so that I can use the service I paid for on another suitable date. If a fair and reasonable solution is not provided, I will have to consider pursuing my rights through legal channels, relying on the available documented evidence regarding my journey and arrival time.