Ajet's Unjust Denial of Boarding Despite Airline Staff Misinformation

On 16 November 2025 at 11:45, I purchased flight tickets from AJet for my wife and two children (ages 13 and 3) from Istanbul Sabiha Gökçen Airport to Ankara Esenboğa Airport under the PNR code 3DP88Z. First, without my knowledge, my wife’s seat was changed from 22C to 20C, leaving my children seated alone. We managed to resolve this issue with customer service after significant difficulty. However, on the day of the flight, my wife and children arrived at the airport two hours before departure and entered the queue for baggage screening. After a long wait, they were told that the X-ray machine was malfunctioning and that manual screening would be conducted, and they were directed to another checkpoint. They waited again at that point, only to be told that screening would no longer be done there either and were directed to yet another checkpoint. Despite informing the staff multiple times that the flight time was approaching, they were told it would not be a problem. When they finally reached the last checkpoint, they were told that the gates had already closed and that they would no longer be allowed to board. Even though my wife explained that the staff at the previous checkpoint said there would be no issue and that they had been redirected for over an hour for baggage screening, they were still denied boarding—despite nearly half an hour remaining before the flight. As a result, my wife and two children were left stranded at the airport. This negligence is entirely the responsibility of AJet.