"Dear Gratis Support Team, thank you for your immediate support."
On 1 June 2026, I shopped at the Gratis store on Istiklal Street. After pay...ing at the cashier, I realized that the prices at the checkout did not matc
I placed an order from the Gratis online shop on 29 December 2025 with the order number PR27763966 and, despite the time... that has passed, I still have not received my package. It has been around 12–13 days since the order, and my flight is tomorrow, so if the package does not arrive immediately, I w
On January 6, I placed an online order from Gratis for in-store pickup and paid a total of $13. My order number is PR278...73854, and I selected the Istanbul Ümraniye Alemdağ store as the pickup location. Even though three days have passed since I placed the order, my items have still not been delivere
On 15.11.2025, I placed order number PR26367505 through Gratis’s online store. My order includes various makeup products.... Even though 6 days have passed, my order still appears as “received,” and the items have not even begun to be prepared. The lack of any progress for such a long time both causes
On 11.11.2025, I placed my order numbered “pr26266883” through Gratis Online and chose the option to pick it up from the... store. However, even after 5 days, I received no updates about my order—only the initial “order received” message. I couldn’t get any information from the store either, and my ite
On November 5, on Gratis's website, I placed two orders numbered pr25993153 and pr26180356 with a credit card. All produ...cts seemed to be in stock and I completed my shopping to pick it up from Avcılar Marmara Street branch. However, although 9 days have passed, there has been no progress in my order
On November 5, 2025, I went to Gratis to shop during a campaign. The store was crowded, and I took two bags of products.... I asked loudly, “Where is the line?” and waited behind the last person in what I thought was the correct queue. After nearly half an hour, when I reached the front, they told me I
I placed an order (number pr25377818) on Gratis's website on October 18, 2025, purchasing L'Oreal Paris Kimi Blush Liqui...d Blusher number 627 and Beaulis Drip It Lip Oil number 584, with delivery requested to the store. Although 10 days have passed since I made the payment of ₺330 by credit card, my
On October 22, 2025, I placed an order for a skincare makeup product from G...ratis with the “store pickup” option (Order No: pr25352019), but it has sti
I ordered a discounted item from Gratis yesterday, but this complaint isn't just about that order; it's also about the o...nes I've placed before. A lot of people are having the same problem with Gratis on TikTok and other social media sites. I chose to submit my story since I heard that when people wr
On September 9, I placed an order through Gratis’s official website consisting of various products such as shampoo, make...up items, and shower gel. The total amount of my order is ₺710.50, and I paid by bank card. My delivery address is Kırıkkale/Merkez. The order needs to reach me within 3 days at th
I placed my order PR24086084 with Gratis 6 days ago and chose the in-store pickup option. However, my order is still mar...ked as “order received” and has not been prepared. I specifically selected store pickup for faster processing, yet no progress has been made. Previously, I also experienced issues
On August 31, 2025, I placed an order worth ₺171 through Gratis Online and selected the Gratis store inside 212 AVM for ...in-store pickup. However, my order has still not been delivered, and I am experiencing problems due to the very slow delivery process. Since I will be traveling out of town soon, I
On September 5, 2025, at the Gratis store in Düzce Krempark Mall, I was treated rudely and mockingly by the cashier. Whe...n I reported this incident to the store manager, I was told to “be patient” and then thrown out of the store. I have occasionally faced similar negative behavior at this store, and
On August 23, 2025, I placed an order (PR23942305) through Gratis’s online store, which was delivered on September 4, 20...25, after a very long wait. The order totaled ₺951 and was delivered to my address. Upon receiving my package, I noticed that while everyone around me received tester products with
I bought a Rom&nd gloss and lipstick from Gratis 4 days ago, but my order still shows as “being prepared” and hasn’t eve...n been shipped yet. This delay is really frustrating because I needed the products urgently. Please prepare it already—do we really have to wait a whole week every time? It feels l
On August 27, 2025, I ordered four lipsticks from Gratis’s online store (Order No: PR23980456). The total amount of my o...rder was ₺326, and I selected their branch on Gazi Street in Giresun Merkez as the delivery address. However, even after five days, my order still shows as “Order Received” and has
I placed an order from Gratis Online on August 23, 2025, but my order still shows as “being prepared.” It has not been s...hipped for 7 days, and I am still waiting. I contacted customer service, but I only received generic responses that did not solve anything. This delay has caused me to lose trust i
I experienced a serious issue using a gift voucher at the Adıyaman Merkez Park AVM Gratis store. I contacted customer se...rvice beforehand to verify whether my gift voucher was valid in-store, and I was clearly informed that it was. However, when I went to the store, the staff refused to process the v
My online order, numbered PR22933143, was canceled yesterday without my consent after a call, despite showing as "order ...received" for ten days. My order included Sinoz body scrub, Dove shower foam, shower soaps, cologne, pads, and makeup. My delivery address was the Adıyaman Park AVM Gratis store. A
On 03.08.2025, I attempted to make a purchase from the Gratis online store, but each time I received a “payment failed” ...error message. However, when I checked my bank account activity, I saw that a total of 13 transactions had been processed—once from my debit card and 12 times from my credit card.
"The Gratis staff handled the problem I had with the cargo company very nicely by taking good care of me."
Dear Gratis Customer Service, On July 4th, I placed an online order totaling 2,612.50 TL. Since there is a Gratis store ...located near me, I selected the option to collect my order from the store. Unfortunately, the store I chose went into renovation during the scheduled pickup period and was closed.
I placed an order on Gratis on July 19, and today is July 21, yet my order still shows as "received" on the system. It h...asn't even been handed over to the shipping company. I find this extremely frustrating. It’s been three full days, and not only has the package not arrived—it hasn’t even been ship
