Superprof charged me a “pass” without notice as a subscription, how can I dispute this?

I subscribed to the Superprof Student Pass on 18 March 2024 in order to use a tutor at that time. I was not aware that this was a recurring monthly subscription, and after that initial use in March 2024 I did not use the service again at any time. Only on 8 December 2025 did I realise that the Stude...

Over the past two months, I’ve been charged about $6 per month on my credit card by Superprof, and I only just noticed it. I apparently signed up without realizing it, and I did not receive any warning or notification about these charges. I tried to log into my account and cancel the subscription, ...

On the Superprof app, I made a payment of $6 to find a tutor, using my Akbank debit card. This first payment was done with my full consent. However, later I noticed that a second charge of the same amount — another $6 — was made from my card without any approval or consent from me. This second char...

I subscribed to a monthly Superprof membership about two years ago and cancelled it through my account at that time. However, I recently noticed that my membership still appears as active. Because of this, I am concerned that charges may have been made to my credit card without my knowledge or conse...

On November 17, I submitted a request for private English lessons through Superprof and paid $7. However, even though I canceled my lesson request, the refund has not been issued for the past 2–3 days. I also have not received any information regarding the refund process. I request that this issue ...

Even though I previously made only a one-time transaction on Superprof, money has been withdrawn from my card twice without my permission. The most recent charge was $5 on November 9. I do not accept these charges, especially since I do not have any membership or subscription. I also never received ...

Superprof claims that no payment will be taken unless a teacher responds, but the site is completely money-oriented. The fee is charged even before any teacher replies. I want the fee they took from me to be refunded. I'm not happy, and I will share my complaint at all social media channels unless t...

I tried the Superprof platform for my daughters as a trial for general lessons, and it was stated that it would be a one-time payment of about $5. However, for almost a full year, money has continued to be withdrawn from my account regularly, and the total amount charged has exceeded $24. These paym...

Once you sign up for Superprof.com, you’re in trouble! The site withdraws money from your account every month without notifying you. I can’t even log into my account anymore, and it’s been inactive for a long time. If I hadn’t noticed, they would have kept charging me for months without my knowledge...

I have been a member of the Superprof platform for about a year. Although I once contacted a teacher through the site, I never actually took any lessons. However, without my knowledge, on August 29 and September 29, two separate charges of ₺199 each were withdrawn from my credit card — a total of ₺3...

Even though I have never received any service from Superprof.com, money has been withdrawn from my credit card every month. The site has no available customer service, and it’s impossible to reach anyone for support. I’m planning to file a criminal complaint with the prosecutor’s office regarding t...

Last night, I paid ₺259 for a subscription on the Superprof platform. It was clearly stated on the site that the subscription fee would only be charged after my tutor request was accepted. However, the payment was processed even though no tutor accepted my request, and the amount was withdrawn from ...

On April 2, 2024, I purchased a one-month service through Superprof. However, even though I did not use the service after that date, I recently discovered that ₺200 has been automatically withdrawn from my Akbank credit card every month for the past 17 months — totaling ₺3,400 (17×₺200). The most re...

About a month ago, I made what appeared to be a one-time membership payment on Superprof.com. However, on August 22, 2025, an additional ₺199 was withdrawn from my card (last four digits: 3514) without my consent or approval. I did not receive any notification or confirmation message regarding this ...

Through the Superprof platform, I was charged twice during the payment process for no valid reason. I have been unable to reach anyone for support, and I urgently request a full refund of the duplicate charge. If I’m paying for a one-month service, how can the system withdraw the fee twice? It make...

Through the Superprof website, I paid ₺200 for what was clearly stated as a one-time payment — only to view teacher profiles and send messages. However, after that transaction, recurring charges began to be withdrawn from my card without my knowledge or consent. Even though I haven’t used the site f...

Every month, Superprof has been withdrawing money from my bank account without my consent. I want this subscription canceled immediately. If they are taking money like this from a thousand people, they’re making unfair profit without providing any real service. I demand an immediate refund of my pa...

The online tutoring platform Superprof has been withdrawing money from my card every month without my consent. I’ve been financially harmed by this situation and feel completely taken advantage of. They have been charging my account regularly each month even though I never authorized recurring paym...

On July 27, 2025, I created an account on Superprof with the purpose of teaching and solving questions. However, during this process, I suddenly received an SMS stating that I had been subscribed to a service called Playweez. When I sent an SMS to 3699 with the message “iptal playweez” to cancel it,...

The Superprof app has withdrawn money from my account — and this isn’t the first time it’s happened. The first time, I assumed it was just a one-time usage fee and didn’t pay much attention, but on July 21, another payment was taken again. I’m not sure if this charge is related to my tutor or to th...

I created a subscription on Superprof, but even though I haven’t taken any lessons from any tutors, ₺200 has been withdrawn from my card every month. I no longer want any money taken from my account, and I also request that my card information be permanently deleted from the system. This issue has ...

I first purchased a monthly upgrade plan on Superprof, and everything seemed fine — I received profile interactions and increased visibility. Believing things would improve even more, I upgraded to a yearly membership. However, since that day, I haven’t received a single message. I have to send mes...

I created a subscription on Superprof. Before contacting any tutors, the platform stated that no payment would be taken until I reached out to a teacher — yet the money was withdrawn immediately. I have since canceled my subscription, but I want to make it clear that I do not give my consent for an...

Once you sign up for Superprof.com, you’re in trouble! The site withdraws money from your account every month without notifying you. I can’t even log into my account anymore, and it’s been inactive for a long time. If I hadn’t noticed, they would have kept charging me for months without my knowledg...

I purchased a one-month membership from Superprof. For an entire month I received no responses. Without asking me, they kept renewing my membership every month and charged my credit card. If necessary, I will take this to court. Once it’s proven I’m right, they will also have to cover attorney fees...